Google Rating
4.9
Based on 420 reviews
Facebook Rating
4.9
Based on 157 reviews


I talked to Sarah for a quote. She was very diligent and made sure she had all the information she needed. In the end, we both concluded that I was better off staying with my current provider. She was honest and very pleasant to talk to.
Eko Wangsawidjaya
Eko Wangsawidjaya
17:15 13 Nov 19
Sarah promptly aided me in getting an auto insurance quote that I needed to compare prices online. I am loving this whole concept of purchasing insurance via online with no broker interaction at all. If you do have to talk with a broker Nuera Insurance has some of the best in the industry with top notch customer service.
Denes Reyes
Denes Reyes
17:01 13 Nov 19
I want to thank Ian Drake for being an excellent professional and a very nice and helpful person! I purchased my rent I insurance from TD, and Ian was very quick to respond and ready to assist since the first contact till my last contact with him, when I requested some additional documents a few months later. So happy to meet so responsible specialist! Thank you 🤩
Kseniia Voronina
Kseniia Voronina
20:52 12 Nov 19
Sarah was really helpful. quick and on point
Carlo Torres
Carlo Torres
20:42 12 Nov 19
Sarah was quick to answer and confirmed my question on the spot
Geraldine Turner
Geraldine Turner
18:26 12 Nov 19
Sarah is great at what she does. She had the patience to explain in detail and the knowledge of the different products available to me for my tenant and auto insurance to enable me make the most informed decision.What an asset you have in your team.Keep up the good work !!!
Allison Lekan
Allison Lekan
23:52 07 Nov 19
I called Nuera to fix an issue I had and within the first 5 seconds of a phone call with Ian Drake he gave me that feeling that everything would be okay. He was incredibly professional, kind, and funny. For me, he gave Nuera a voice I could feel comfortable with and feel safe during a time of worry. I cannot express how incredible Ian Drake's customer service and professionalism was. This is why I pick Nuera Insurance Inc.
Kyle Santin
Kyle Santin
18:32 07 Nov 19
Great online service, follow up and competitive rates. Thanks Alex for helping me out!
Gene Dobie
Gene Dobie
00:01 04 Nov 19
Great service from Alex and the web site was helpful to modify my specific needs. The rates are competitive. I will recommend this company.
Gene Dobie
Gene Dobie
23:59 03 Nov 19
I’m very happy with Alex’s service. It’s nice to speak to a person when you need help instead of pressing a series of buttons. She made sure I got what I needed and did it quickly and efficiently
Lisa Harvey
Lisa Harvey
18:47 03 Nov 19
I spoke with Alex Tucker first on chat then she called me and helped me even better getting all set up and processed all my requests efficiently and professionally! Thank you for your service and I’m glad to be apart of the team. 😀
Alyssa Danielle
Alyssa Danielle
15:09 01 Nov 19
I spoke with Alex today, she was absolutely helpful and answered all my questions. very pleased with Nuera.
Cassandra Neilson
Cassandra Neilson
18:20 28 Oct 19
I have been a customer for a couple of years but today i had to change some info. Theresa was extremely helpful and so polite. I love nuera insurance. The customer service is great and the prices are so affordable.
Robyn Steinraths
Robyn Steinraths
20:36 22 Oct 19
Very easy to get a quote. Great people
Summer Driscoll
Summer Driscoll
18:38 20 Oct 19
Alex was so helpful and patient with me. I received accurate quotes and she met a very tight timeline. So nice to have one person to speak with about my needs. Would highly recommend.
Tanya Laughren
Tanya Laughren
16:08 15 Oct 19
Nuera Insurance provided me with great customer care, and was a pleasure to do business with. I recently received help from an employee by the name of Alex Tucker. She was excellent at providing me with the exact solution I was looking for, in regards to my issue. Thanks again!
Zach 'Bizzness' Riley
Zach 'Bizzness' Riley
23:41 07 Oct 19
I had to make a few administrative changes to my account and used the live chat option available on the website. I was greeted by Alex who promptly auctioned my request and provided friendly service! Thank you nuera for being available when I needed 🙂
Leticia Skeete
Leticia Skeete
14:18 06 Oct 19
I've been helped by 2 people at Nuera (Ian Drake and Alex Tucker) and they were both so sweet and willing to help me out. This is my first year using insurance so there's been a lot of confusion worked out by them. So all the staff so far have been awesome! 🙌
Milo Machado
Milo Machado
16:37 05 Oct 19
Alex Tucker was very helpful and knowledgeable! Very easy to deal with.. I would give her and Nuera insurance 5 stars!
Mickey Kristjanson
Mickey Kristjanson
01:35 24 Sep 19
Alex Tucker was amazing and most helpful when getting my quote to start the insurance process. She was very knowledgeable and very pleasant to deal with. Price was amazing.
I would 100% recommend Nuera Insurance! I am currently on exchange, and needed tenant insurance with quite a few specifications, and Nuera Insurance was able to offer this. Highly recommend my live advisor, Sarah Murphy who was an absolute angel, and explained everything to me very clearly for an inexperienced student. Thank you Sarah for making such a difficult task so easy, you honestly made my day.
Michaela Tam
Michaela Tam
17:55 10 Sep 19
Sarah was very nice and helpful. The company was good its a light company but all and all I only had good things to say. I did not not have to submit any claims but seems like if I had to it would be pretty easy. So all in all 5 stars! Hope this helps others.
Mark Brienza
Mark Brienza
20:35 09 Sep 19
Sarah was absolutely the most helpful human I have encountered in recent memory. She was able to fully explain everything and fill in crucial details I had been missing. I was at a total loss before and within a couple hours I was able to get exactly the help that I needed. I cannot recommend her enough
Brianna Boucher
Brianna Boucher
17:17 09 Sep 19
Sarah was absolutely the most helpful human I have encountered in recent memory. She was able to fully explain everything and fill in crucial details I had been missing. I was at a total loss before and within a couple hours I was able to get exactly the help that I needed. I cannot recommend her enough
Brianna Boucher
Brianna Boucher
17:17 09 Sep 19
This is my first time with this company and my experience with Nuera has been really great! The best rates and amazing service. I was really amazed with Alex for helping me with my auto insurance, she was very helpful and friendly, she made the process very quick, easy and efficiently. Thank you so much! 🙂
Allany May Asis
Allany May Asis
21:21 06 Sep 19
This is my first time with this company and my experience with Nuera has been really great! The best rates and amazing service. I was really amazed with Alex for helping me with my auto insurance, she was very helpful and friendly, she made the process very quick, easy and efficiently. Thank you so much! 🙂
Allany May Asis
Allany May Asis
21:21 06 Sep 19
First time purchasing Tenant's insurance and Nuera was easy to use and navigate. The service from Alex T. was excellent and extremely helpful! Alex was very prompt and polite. Would recommend to others!
Ingrid Hong
Ingrid Hong
22:47 05 Sep 19
Wow! This is truly an amazing insurance company. I have worked with a number of its staff including Sarah and Ian and they have been able to help me everytime. I needed a policy change in a day and they were able to deliver. My previous insurance company was going to take two weeks to change my policy.After my experience with Nuera I cannot image ever using another insurance company.
Pete MacLeod
Pete MacLeod
17:37 04 Sep 19
I had Alex help me today via chat while purchasing my renters insurance. She was very prompt and knowledgeable while answering my many questions I had for her. She was friendly in her approach and immediately helped me with adjustments to my plan as i needed them. I highly recommend using Nuera, and if Alex is there to help you then you will be sure to have all your questions and concerns answered!
Jeff Punter
Jeff Punter
23:43 25 Aug 19
Sara and Theresa were great. Helpful!!
Adeel M Sarwar
Adeel M Sarwar
22:00 13 Aug 19
Very good service delivered by Alex from Nuera Insurance. Very easy to communicate and can solve issues instantly. I will keep Nuera Insurance customer.
Feng Wei
Feng Wei
01:15 03 Aug 19
Teresa was our consultant and she was amazingly helpful. When I first tried signing up for insurance, the system was down. Teresa went out of her way to get my policy instated. She was prompt, professional, pleasant, and gave all-around excellent customer service.
A D
A D
05:54 31 Jul 19
Amazing service. Amazing staff. Was looking for a quote on motorcycle insurance and found me cheaper than I had found elsewhere. Had the insurance slip in hand by the end of the same day. Thanks Ian for taking care of me so well and so fast!!
Scott Van Der Baaren
Scott Van Der Baaren
01:02 25 Jul 19
I have been a client of Nuera Insurance Inc since the summer of 2017 and have been extremely happy with the friendly and helpful staff! They are always quick to answer any and all of my questions, and make me feel like a valued customer. Nuera Agent, Sarah Murphy, is someone who prides herself on resolving customer issues right away and always with kindness! She is an asset to Nuera! I wouldn't hesitate to recommend Nuera Insurance Inc to family and friends as it is a company that truly cares about people! (And their insurance rates are very reasonable - even for a low income earner like me!)
Laura Dawe
Laura Dawe
16:30 18 Jul 19
My experience with Nuera has been great so far! They have very reasonable (tenants) insurance rates and excellent customer service! A big thank you to Alex Tucker for her patience, kindness and help, I would definitely recommend this company to anyone looking for insurance.
Nicole Gladue
Nicole Gladue
07:53 16 Jul 19
I am new to Canada, I have just signed a lease and heard that the staff at Nuera were really good.The lady I spoke with was Alex, she was lovely, professional and attentive. At one point, we got cut of an she called me straight back. Everything I needed was done.It's so refreshing to find someone who understands what you need and can sort it out so effortlessly. Thank you very much Alex it was really appreciated. Regards and best wishes
Susan Dahim
Susan Dahim
16:00 14 Jul 19
I am new to Canada, I have just signed a lease and heard that the staff at Nuera were really good.The lady I spoke with was Alex, she was lovely, professional and attentive. At one point, we got cut of an she called me straight back. Everything I needed was done.It's so refreshing to find someone who understands what you need and can sort it out so effortlessly. Thank you very much Alex it was really appreciated. Regards and best wishes
Susan Dahim
Susan Dahim
16:00 14 Jul 19
I'm a new customer but so far Nuera has been great and affordable. Today I spoke with Sarah Keilbach, she was not just amazing but also friendly and knowledgeable . she was able to answer my questions and resolve everything Thank-you for your wonderful customer service today Sarah!
Tomiwa Adedotun
Tomiwa Adedotun
19:39 12 Jul 19
they are really good insurance company
Tim Wallington
Tim Wallington
17:58 10 Jul 19
Customer service is great! Spoke with Sarah a couple of times and she was so delightful. It was so easy to register and cancel my insurance. I would've loved to stay with Nuera, but I'm moving out-of-province.
Amandeep Dhillon
Amandeep Dhillon
20:35 09 Jul 19
A big 5 Star Google shout out to Alex who helped me out with my boat policy. She was thorough and researched other companies to get me the best policy at the best price. Thanks Alex.
Jill Carberry
Jill Carberry
15:34 09 Jul 19
Alex Tucker you did a awesome job helping me figure out my policy. This company has been great to deal with as we have been a customer for over a year now and am very happy and would recommend them to anyone. You are the best and thank you from Jerry and Bonnie Weir
Bonnie Weir
Bonnie Weir
21:57 06 Jul 19
Sarah Keilbach was very helpful over the phone. My calls are generally answered quickly when I call. I've never had to make a claim if I recall correctly in my four years, but they've done will with working with us over email and phone. I'm quite pleased.
Glen Pierce
Glen Pierce
00:27 04 Jul 19
I haave had their policy for over a year and found their prices were in line with other companies. The customer service is great when you have an issue. They try and work with you to find a solution that is reasonable.
Linda L
Linda L
00:02 03 Jul 19
Not working and having the stress of payments going off on time. I recommend the excellent communication services to Sarah, for bringing peace in my situation and for her value contribution in making my stay here worth it! Thank you Sarah and continue to give your best services.
Tamlyn Stuurman
Tamlyn Stuurman
17:25 02 Jul 19
I was having some trouble understanding what my insurance package covered, so I'd like to say a very big thank you to Alex Tucker for clearing things up. She explained everything in an easy-to-grasp and friendly manner. For anyone looking, I highly recommend Nuera Insurance!
Tola Dumi-Leslie
Tola Dumi-Leslie
23:06 17 Jun 19
I contact Nuera mid-week regarding switching insurance Brokers for my motorcycle. Ian Drake and Alex Tucker got me a lower quote and had me insured on the new Policy in time to enjoy a bike ride that weekend! Will be adding another vehicle with them soon.
Aaron Cyr
Aaron Cyr
19:07 17 Jun 19
Nuera Insurance has been great quick, simple and affordable. The staff is also great and understanding. I ran into an issue with my bank and Alex Tucker was quick to resolve and assist in my sistuation. thank you Nuera Insurance
William Bear
William Bear
13:14 17 Jun 19
Alex is awesome. She was very quick and efficient and allowed me to get all my stuff done on a Sunday! Thank you so much again Alex. You have earned a life long customer.
J St James
J St James
20:05 16 Jun 19
Theresa was awesome to deal with. My current broker was no longer representing my current insurer and Theresa was able to get me a condo owner quote in literally a minute! Excellent pricing too! You also have to love the live chat option that Nuera has. Very tech savvy.
Angela Ahosaari
Angela Ahosaari
17:09 15 Jun 19
Got a call from Alex Tucker. She was checking in if I received the email about the renewal and asked to have a little chat.Very professional,Alex asked me if I am still happy with the service and gave me all the options in case I need to upgrade.Then I asked about the method of payment options and if I can manage it on my own from the profile.Happy to hear that soon I will be able to do it by myself. GREAT Job guys and thanks Alex for your help.
Paolo Morra
Paolo Morra
23:43 10 Jun 19
Setting up renters insurance was super easy and I would like to thank Alex Tucker for being super helpful, friendly, and giving the feeling of talking to a real person. It was much appreciated!
Tesla Delaney
Tesla Delaney
14:45 08 Jun 19
Exceptional service! I had the pleasure of working with Adam Carefoot - he was more than willing to assist me with a difficult situation, after other companies/brokers told me there was nothing that could be done. He was very prompt and kept me informed along the way. Thank you Adam and Nuera Insurance for your compassionate approach!
Nicole Cardinal
Nicole Cardinal
20:52 28 May 19
5 Star customer service. Every single agent is able to connect with you and make your insurance matters practically stress free. From changing policies, to moving payment dates due to circumstances, Nuera has been and continues to be exceptional.
Alex O'Leary
Alex O'Leary
14:46 23 May 19
Was referred to Nuera by my new landlord. Curious about a policy pricing matter I called them and spoke to Sarah. She answered my question and proved a great conversation maker. Very helpful and knowledgeable, 10/10 would phone again
Braedon MacAlister
Braedon MacAlister
23:01 22 May 19
excellent costumer service and easy to use website!
Austin Mahankay
Austin Mahankay
18:41 22 May 19
UPDATE 05/01/2019 - I'm going to praise some more. It's always super easy when I have any changes to make to my policies. Adding/removing cars and motorcycles, changing insurance companies for better value, etc. Theresa just did a great job yesterday by phone, replacing an old vehicle with a new one I just bought. Super easy, I had the temp slip in my email in minutes and was ready to drive. Thank you!ORIGINAL REVIEW (2017):Nuera truly feels like dealing with a different kind of broker. It's 2017 - why are they the only ones with a great customer portal to make renewals, requesting info, and updating billing details easy? Either way, they're always a pleasure to work with. Natasha and Braden have been awesome on the phone and through the online chat at answering my questions and saving me money by bundling my coverage. Highly recommended.
Mike Berlin
Mike Berlin
16:33 01 May 19
I'd like to say a lot of thanks to Nuera Insurance and particularly to Alex Tucker. I had some problems with my policy payment and she helped me to resolve it instantly. Awesome service!
Oleksii Anhelov
Oleksii Anhelov
03:26 30 Apr 19
Chatted with Theresa this morning about making some changes to my policy. She answered all my questions quickly. Really super support service and I didn't have to wait at all to connect to the chat function. I really love this company.
Stephen Hall
Stephen Hall
14:29 26 Apr 19
I needed to change over my unit number and I used the online chat service. I was promptly assisted by Alex who was extremely polite and helpful. She was able to change my unit number quickly and with ease. I received my confirmation email within minutes of the change. I am very pleased with her service. Excellent service!
Marilyn Davis
Marilyn Davis
17:33 06 Apr 19
Awesome customer service, Great rates for home/ rental insurance and applying online was easy.
Dallas Keewatin-Papin
Dallas Keewatin-Papin
21:50 05 Apr 19
Pricing and Service! Theresa McCann seems to be always available. Prices appeared to go up in Alberta but for two years in a row, ours when down. Crazy, never heard of that.😎
Lilian Hsu
Lilian Hsu
13:16 04 Apr 19
Having recently moved to Vancouver I was informed renter's insurance was mandatory to live in my building. I was referred to Nuera by my property manager who offer discounts to my location. I ran into some trouble with my Visa and during the process missed a payment. I paid a fee and was told the insurance would be reinstated and could continue as usual. I was then contacted by my property manager that I had had my insurance canceled on me and wanted to know the cause and if I had chosen another agency. Confused, I contacted Nuera on the phone. After a brief call I was told my insurance was cancelled over a week ago but because I had paid my fee and the balance for the outstanding month I could re-insure on a new annual plan online. A little annoyed I ended the call and reapplied at a similar, but slightly more expensive plan (less than a dollar). The process was smooth and I was contacted by Theresa McCann who asked if my discount was applied, which it wasn't. She set up the discount automatically and oversaw the situation efficiently and curiously. While still a bit annoyed of the misinformation at the start, or perhaps my own misunderstanding, I was happy with the customer service provided and the ease of which it took to reinstate my plan. Also kudos to monthly payments with no cancellation fees as my lease ends in 3 months and wouldn't need a full year plan moving forward.
Kristian Pearce
Kristian Pearce
23:43 02 Apr 19
I live in British Columbia and wanted to rent out an out of province property. After being denied by every other insurance company, a property manager referred me to Nuera. This insurance company unquestionably came to the rescue! The staff Sarah and Tarica were amazing and attended to all my needs. They were completely patient and respectful to me and my situation. I called several times within a day and every single answer was top quality service. Staff is full of energy and ready to serve their customers. Great job! ?
Kevin Gates
Kevin Gates
21:25 20 Mar 19
Renters insurance is most affordable,Great service and fast.
Bruce Rathbone
Bruce Rathbone
17:58 20 Mar 19
Awesome customer service and great value! 👍
Stephanie Torreson
Stephanie Torreson
22:39 08 Mar 19
Keeps it simple and efficient! Simple great!
Galya Hristova
Galya Hristova
16:44 08 Mar 19
Amazing and Helpful customer service! Shylah at Nuera has helped me with many of my client accounts, and has been so incredibly helpful!! I appreciate all your help!
Darcie Lee
Darcie Lee
16:56 05 Mar 19
The team at Nuera makes insurance so hassle free. The service is simply amazing, they are always available to take your call and help you with any issue. Most importantly, they are very tech savvy and will arrange paperwork over email. Thanks Alex for your help and friendliness!
Anderson Suarez
Anderson Suarez
17:31 04 Mar 19
That was hands down the easiest process ever. I have already recommended Nuera to a few friends that are looking for the service. The live chat was fast and efficient. I was on the site and completed within 5 minutes. The fact that they email your documents right to the property manager is a great feature.
Valene MacDonald
Valene MacDonald
23:59 28 Feb 19
Extremely easy to work with + fair rates! I worked with Shylah via chat and she answered all of my questions and easily adjusted my policy as I was moving out of province. Highly recommend!
Sarah Kay
Sarah Kay
19:30 25 Feb 19
Amazing service and even better rates. The replies were instant and extremely helpful! Alex was super friendly!
Ramona Badau
Ramona Badau
22:14 24 Feb 19
The website is very user friendly and simple to navigate. I've been with Nuera for 2 years now. Shylah recently contacted me to renew my auto insurance policy and informed me that I could save ~$500 by switching providers. She took care of everything and was very easy to work with. Definitely recommend Nuera to anyone looking for a new insurance broker.
Ben Savage
Ben Savage
17:38 08 Feb 19
The usability of the website was awesome. I was able to view/change different rates and take action on a rate in a very simple manner. Taralee was also a great help through email! Thanks a ton!
Jared Koehl
Jared Koehl
02:08 05 Feb 19
Shylah is amazing fast and great to deal with
Koreen Girard
Koreen Girard
20:07 29 Jan 19
Very friendly, great customer service!!!
Melissa Dawn
Melissa Dawn
17:19 23 Jan 19
Great to deal with, worked with Shylah is very polite and straight forward. They also answer any questions or concerns promptly. Highly recommend.
Brandon Blackmore
Brandon Blackmore
01:07 20 Jan 19
Theresa made my last minute application for auto insurance a breeze. The simple fact that the application form they send you is already populated by vehicle information and your history made it so much nicer, I didn't have to dig through anything to find forgotten information. Thanks Nuera!
Anna Jiang
Anna Jiang
16:48 18 Jan 19
Shylah was very easy to deal with and very helpful. The whole process of getting our condo insurance was extremely easy. Thanks Shylah!
Extremely straight forward and easy online quote and purchase. Fast response from the team when I had a few questions. Highly recommend this company for all insurance needs.
Amanda Roberts
Amanda Roberts
01:45 04 Jan 19
Alex from Nuera set up my insurance transfer quickly and efficiently. The friendliness of every staff member I've dealt with is number 1. thanks Nuera
DavidandLaurie Summers
DavidandLaurie Summers
13:49 03 Jan 19
Alex Tucker was a great help in getting our new auto policy set up in Alberta. We are moving from Ontario and Alex has been helpful for this part of getting us set up.
Erin Thomas
Erin Thomas
23:23 17 Dec 18
I've been helped by Tara-lee from Nuera through their fast and easy chat line. The service was fast, easy and they were most of all understanding. Very few buisnesses with good customer service now a days. This is one of the good ones. 🙂
Tyra Gladish Prowse
Tyra Gladish Prowse
18:25 13 Dec 18
My mother inlaw just got insurance through them she dealt with a woman named theresa ..and she could'nt be more please with how helpful and polite she was definetly recomend these guys.
Justina Myshak
Justina Myshak
23:59 28 Nov 18
i found Taralee awesome and all her associates very personable indivuals to deal with. I am satisfied with their understanding and clarity. I will continue as a customer and recommend them to friends. Thank you
Kayne Bennett
Kayne Bennett
22:07 26 Nov 18
Great customer services and 100% efficiency! Totally recommend.
Great customer service! Everytime I’ve reached out to Nuera they have been nothing but accommodating and understanding. You can really tell they care about their customers here. Thank you Shylah for your assistance today!
Sarah Johnson
Sarah Johnson
01:41 21 Nov 18
Thanks Courtney Camlin. You were very helpfull, kind, and pleasant to deal with.
John Babiuk
John Babiuk
14:47 26 Oct 18
Their customer service is great! Any time I've had to contact them, each customer service representative has been nothing but understanding, easy to work with and extremely helpful. They always make sure that I'm satisfied. I have nothing but great things to say about them!
Natalie Longchamps
Natalie Longchamps
21:50 25 Oct 18
Very friendly, easy to talk to. very quick to responed to email and phone messages. Thank you Courtney CamlineI found Nuera Insurance while searching on line and while I was filling out the forms they called me to see if they could be of assistance and they where very patient answering my repeat question if I did not fully understand something
Angela Nicol
Angela Nicol
23:11 02 Oct 18
Very good prices and awesome to deal with! Had a good experience dealing with Alex!
Stephanie Ayers
Stephanie Ayers
03:20 20 Sep 18
Great friendly and fast service. Received competitive home and auto quote from Alex Tucker. Highly recommended!
Chris Tucker
Chris Tucker
18:07 14 Sep 18
Very nice service even Sunday morning...:-)Agent named Alex (she) 🙂 even catch one spelling error from a couple of months ago and correct it...I've got information that I was looking for...
Marijan Burić
Marijan Burić
16:59 09 Sep 18
It is one of the easiest and simplest process to get insurance online. Customer Service is excellent! We we served by Courtney Camlin
Sam Bhalla
Sam Bhalla
14:14 07 Sep 18
Crooks! Avoid this provider at all costs. They charge late fees of over 100% the monthly cost of insurance and will slap fines on you for non-sufficient funds no matter how much you have in your bank account. I have been purchasing renters insurance for 10 years and I have never dealt with a worse provider. My advice is to spend a couple extra dollars a month and deal with a company that is reputable instead of these people. Worth it.
Logan Knoll
Logan Knoll
19:56 04 Sep 18
Taralee was amazing. She was fast and efficient and answered all of my questions... great service.. highly recommended
Kristy Kidd
Kristy Kidd
23:09 24 Aug 18
It was a pleasure working with Courtney Camlin from nuera! Her quick email responses and friendly service was very much appreciated.
Leeza Eggers
Leeza Eggers
19:56 03 Aug 18
Had an excellent time fixing my issues with Alex and was done in such a quick time. Love this company for staying on top of things and helping me resolve issues quickly !!
Great online service! Alex was very friendly and helpful and really quick response. Highly recommend!
Peng Zhang
Peng Zhang
21:55 29 Jul 18
Thank you Alex Tucker for good support, getting back to me with comprehensive answers even on weekends
Stephan Bazhan
Stephan Bazhan
23:22 25 Jul 18
Got help from Taralee and Shyla. Great customer service. Felt valued
Berklee Raine Crockett
Berklee Raine Crockett
19:10 23 Jul 18
Really good people and really great service. Are willing to work around any problem that comes up. I really recommend this insurance company to everyone. Alex Tucker helped me and I appreciate it sooo much. Thanks again Alex
Nicole Abdullah
Nicole Abdullah
17:23 22 Jul 18
Absolutely amazing people skills! I worked with Courtney Camlin through email and she answered my questions quickly and thoroughly. She really cared about my questions and even what is going on in my life. Thank you so much Courtney! Nuera Insurance is a great company!
Macy Leigh
Macy Leigh
20:22 13 Jul 18
Impeccable service! It was so easy to switch my auto insurance over to Neura, and for a more affordable price, too. I was really impressed with the service I received from Alex. My questions were answered and I felt very supported. Thanks!
Victoria Tucker
Victoria Tucker
17:00 29 Jun 18
Great to deal with, fast and friendly service.
Bobbie McCormick
Bobbie McCormick
19:11 23 Jun 18
I have had a policy with Nuera for awhile now and was very happy with the online self serve options. I did encounter some issues with changing my policy but they were quickly cleared up by a very helpful and attentive agent. Taralee Tarasoff was friendly and provided fast solutions to my problem. Couldn't recommend Nuera more for those looking for tenant's insurance.
Camille Yvonne Doris
Camille Yvonne Doris
20:02 21 Jun 18
I simply got a quote and had an email that day letting me know if I needed help buying into my policy that they would be there! They were updating their site when I tried buying into the policy, but they called me right away when they found out I had problems! I spoke with Natasha who helped me make sure my quote was in place & had Courtney Camlin help me throughout my whole process and make sure I had everything I needed!! Amazing service 😁 Very happy.
Mikayla Marie Bridge
Mikayla Marie Bridge
20:08 19 Jun 18
Great service, phenomenal people skills, easy going and y’all really do care. Love it 😊 I had the privilege of being served by Taralee Tarasoff who helped me out off a jamb I placed myself out of ignorance. Without going into too much detail, I’d have had to pay for a years worth of auto insurance or give up on the idea till I came up with the money however she found me another way. Thanks Taralee! 😊 I hope you continue to have a fantastic year. You go girl!! Cheers 😁
Ade Enoch
Ade Enoch
05:03 17 Jun 18
Amazing customer service and the process was so simple/fast. Courtney Camlin is the representative I dealt with and I could not recommend her enough. She explained everything to me and ensured I understood all the details thoroughly. Courtney was so helpful and I look forward to recommending her to anyone and everyone who needs advice in this service.
Sophia Simmonds
Sophia Simmonds
21:11 12 Jun 18
Thank you so much Alex Tucker, for resolving my payment issue today in a quick and timely manner it was much appreciated .D Scowcroft
Dariel Scowcroft
Dariel Scowcroft
19:27 06 Jun 18
Great help and explained things clearly
Nora Zanoon
Nora Zanoon
17:06 30 May 18
I talked to Alex Tucker today and she was awesome . She completely understood my situation and quoted me the best rate on auto insurance.She is an asset for your company.
Neetu Bachhal
Neetu Bachhal
18:48 27 May 18
The past week I have been in contact with Tara Tarasoff who has been nothing but helpful! She’s answered every question I have had and made sure that she could get me the best price for car insurance. 10/10 would recommend this company to everyone!
Cassandra Satz
Cassandra Satz
23:55 03 May 18
Thank you Alex Tucker for your best service.. As a student you understated my problem and give me best option and advice . thank you
Sandeep Saini
Sandeep Saini
15:52 29 Apr 18
Easy, custom and affordable Auto Insurance... Brittany Mundy helped me here, in Calgary without having to even speak over the phone. I received the best rate by a huge margin and still have full comprehensive coverage. My protection was immediate and she even emailed me temporary pinks. Plus I pay in easy monthly instalments. Highly recommended. I also use them for easy instant online Renters Insurance. I pay a few dollars a month and can change or cancel my policy online anytime.
Chris Muench
Chris Muench
08:30 04 Apr 18
Sarah Victoria
Sarah Victoria
00:45 29 Mar 18
My husband and I would like to give a shout out to Brittany! She did an amazing job helping us with our insurance needs. She got us a better deal then we ever expected to get! We highly recommend going to her. Great at what she does and a pleasure to work with. Thank you !!!
Erin Richardson
Erin Richardson
17:29 14 Feb 18
Brittany Mundy has been so helpful and attentive. She was very helpful and continues to provide us with great service!
Brandy Tomlinson
Brandy Tomlinson
14:20 30 Jan 18
Great service and amazing communication. Thanks again Natasha pickett 🙂
Breanna Jane
Breanna Jane
17:54 23 Jan 18
Joined a year ago and I love the service! Natasha is the best! Before I even think of emailing her, she emails me right away to update me on both my policies. Love the service with Nuera!! And glad I got a representative that takes the time to truly help out!! Thank you so much 🙂
Miya H Osaji
Miya H Osaji
02:42 11 Jan 18
My payment got messed up because of the holiday. Britanny is very helpful and prompt she responded immediately with my request. I am very grateful that Britanny was the one who assisted me. Thanks Britanny! I will definitely recommend NUERA Insurance and tell them to look for Britanny.
Natasha Picket was an absolute pleasure to deal with. Since last year, money has been pretty tight. I took on 3 jobs to pay the bills, and put food on the table, not to mention put gifts under a tree. I expressed that I was unable to pay on time for my insurance, because money was tight. Natasha was very accommodating, empathetic, and helped me find a solution. Thank you again Natasha, and Nuera Insurance for your assistance. Happy New year!!
Scott Haydn
Scott Haydn
20:35 02 Jan 18
Tiffany helped me get the best rate. She is awesome!!
Jona Rama
Jona Rama
17:31 27 Dec 17
Natasha was very helpful, efficient and prompt. My payment got messed up due to my card being hacked and cancelled, and she responded to my email sent out at night (sorry) and worked on my issue right away. I am very grateful that Nuera has people who care and understand that life happens and clients mess up. Thanks Natasha! Definitely will recommend Nuestra to anyone and tell them to get Natasha as their person 👍!
Bing Guevara
Bing Guevara
16:10 23 Dec 17
Great company with even better staff! Highly reccomend, and make sure to ask for Tiffany! She really made the experience for me- was prompt, polite and so friendly. If you are in the market or even have insurance I say call and get a quote you will not be disappointed with your new Nuera rate. From start to finish I felt so taken care of - unlike so many other insurance companies out there .
Darien Pearce
Darien Pearce
22:25 15 Dec 17
The chat is a great idea! Im sick and my son is a little fussy so it would have been hard to have a conversation over the phone. Tiffany was great help! She helped me very fast.
Kayla Douglas
Kayla Douglas
15:37 30 Nov 17
Dakota Quantz
Dakota Quantz
01:31 16 Nov 17
Painless costumer service you guys are awesome. Thanks a million
Ernesto A Rodriguez
Ernesto A Rodriguez
21:49 31 Oct 17
One of my auto policies was coming up for renewal. Even thought I have been with that other company for over 8 years I couldn't get them to come down on their rate. So I began shopping around and called several companies. I came across Nuera online and gave them a call. I connected with Brittany and she was attentive, she answered all my questions and her quote came in saving me over $435!!! I was very impressed. I ended up switching the policy that was going to renew, my other car and our home insurance and our total savings for the year is $775! I loved how easy it was to communicate with Brittany. We spoke on the phone and exchanged a few emails as well and she was very quick to respond. What I really liked about her approach to the quote was that it never felt 'salesy', I didn't feel like I was being sold to. In fact it felt more like working with a friend. I am very pleased with my experience with Nuera and will definitely be sharing my experience with my friends. Thanks Brittany, not only did you save our family a lot of money, but you were such a joy to work with.
CJ Alfrajani
CJ Alfrajani
22:58 30 Oct 17
Very easy to set up tenant's insurance. Could've done it online but decided to call. Got Tiffany and she was perfect. I was super crammed for time and told her I only had two minutes to spend on the phone. She immediately understood and tailored her service to fit my needs. Super fast. Appreciated.
Lynne AD
Lynne AD
19:57 26 Oct 17
Apsolutely amazing! I have renters insurance and now auto insurance here. They gave me a the lowest price on Auto insurance. I will get $50 off with my drivers training and my renters went down $2. Thanks to Tiffany and Graeme. You guys went above and beyond for me.
Mariah Albert
Mariah Albert
16:00 19 Oct 17
Thank you Tiffany for your excellent and outstanding service.
Theresa Kinchen
Theresa Kinchen
14:31 14 Oct 17
A shout out to Tiffany thank you so much for your help the process was easy and stress free because of your help i shall go through this company any time i need insurance
Raven C Roberts
Raven C Roberts
15:15 12 Oct 17
I just applied and got my new tenants insurance policy early this morning and I loved how easy it was to use your webpage! Thanks for phoning me to confirm!
Joy Ellen
Joy Ellen
15:35 05 Oct 17
Brittany was fast, professional and took the time to answer all of our questions. In the end she saved us a lot of money! She's awesome!!
Tara Smeljov
Tara Smeljov
05:08 28 Sep 17
Brittany is a rock star...She was able to save me money on my automobile insurance. I did not hesitate to switch over to her and look forward to building a lasting relationship with her and your team. She was professional and very responsive to getting me the answers I needed. I highly recommend Brittany to all my friends and colleagues.
Sandra Milicic
Sandra Milicic
20:59 27 Sep 17
I had recently moved here from Nova Scotia and was frustrated trying to get vehicle insurance in place until my daughter recommended calling Natasha. She immediately understood my needs being a senior in a new environment. I wanted someone I could trust to walk me through the process and Natasha made me feel safe and secure. She was very knowledgeable and efficient. She took time to explain options and answer my questions and went out of her way to meet my needs. She always welcomed me with a smile. I am so happy to have.her as my broker and would recommend her highly at any time and to anyone. 🙂
Sharon McAndrew
Sharon McAndrew
10:30 24 Sep 17
They are awesome! Natasha changed my date for money to come out so fast and it was so easy! Highly recommend.
Vye Marinelli
Vye Marinelli
18:09 16 Sep 17
Great comany, great service. Brittany is especially exceptional to deal with. She has taken care of everything for my husband and I. She's made insurance easy and affordable for us. She is efficient, especially with last minute request. I always recommend Brittany and Nuera insurance to friends and family!
Alyssa Lausen
Alyssa Lausen
00:44 15 Sep 17
I'm very pleased with the service I received from Nuera insurance. Natasha is extremely attentive, knowledgeable, and efficient. She took the time to really listen and understand my needs. She was friendly from the moment we started our interaction. I was shopping around a bit but because of Natasha I went with Nuera. I would strongly recommend anyone who is new to insurance to try Nuera and ask for Natasha especially. She will make the entire process at ease for you!
Ncy Nan
Ncy Nan
18:24 28 Aug 17
Had a great experience setting up my auto insurance - thanks to Tiffany for assisting me and making this a painless process!
Carolyn McCauley
Carolyn McCauley
22:42 22 Aug 17
Graeme helped me change over my auto insurance quickly without hassle and answered all my questions very fast. One of the reasons I switched was because of their fast response I was tired of waiting 3-4 to hear back from my previous insurance!
Chelsea Beaudreau
Chelsea Beaudreau
18:04 17 Aug 17
I can't thank Natasha at Nuera enough for all the help that she has provided to my family and I! We have tenant and automobile insurance with Nuera and we couldn't be any happier with the service they provide! I highly recommend this company! Thank you Natasha!
This is Avery very good company for insurence There is a woman there called Natasha She is so patient and very cool The level of patience is exceptionalThe service is out of this world Keep it up Natasha Yu are a star Your customer service is second to none I'm happy I have yu as my insurer. Once I'm out of hospital I'm gonna transfer all my insurence needs to nuera insurence. Xoxoxoxo
Makadho Norah
Makadho Norah
21:22 10 Aug 17
This is the first time i went shopping around for insurance. Natsha was great. She answered all my questions, set up what i needed and her customer service is 5 stars. Thank you
Mark Deliva
Mark Deliva
15:59 20 Jul 17
Quickly and painlessly signed up for tenant's insurance. Got a good rate and excellent online customer service from Brittany.
Pat Ruddy
Pat Ruddy
18:21 18 Jul 17
Natasha was very helpful in getting us set up for our home insurance ! She answered all my questions
Alexandra Mantini
Alexandra Mantini
20:34 11 Jul 17
Great service on car and home insurance. Natasha was very helpful
Ryan Lastiwka
Ryan Lastiwka
19:39 27 Jun 17
Super awesome service. So simple and easy, I'd recommend it to anyone who's a student or living on their own for the first time. Natasha helped me out and she was super duper!
Fetch Saikyo
Fetch Saikyo
18:28 27 Jun 17
I'm so happy with the service i receive from Nuera Everyone is so nice and very helpful. Not to mention the knowledge they have and the willingness to help me get the best coverage and the best price
Mike Slinger
Mike Slinger
23:43 20 Jun 17
Natasha- helped me quick and easy through the live chat to change some info. No complications. Straight to the point.
Arthur Bachand
Arthur Bachand
19:07 14 Jun 17
Natasha was the nicest, polite and awesome person to deal with. She made getting insurance a breeze and I will recommend her to friends and family!
Tracy Gale
Tracy Gale
02:51 09 Jun 17
Great service! Was easy and reasonable to sign up with well priced quote.
Kurt Rose
Kurt Rose
21:48 03 Jun 17
Natasha was amazing to work with! Thank you! 🙂 🙂
Brooklyn Butt
Brooklyn Butt
17:24 02 Jun 17
I've most talked to Natasha and Nathan and they've both been very personable and helpful. I love how there's never a long wait and there's always someone to talk to right away.
Hayley Neufeld
Hayley Neufeld
16:19 29 May 17
Natasha helped me get set up with Tenant Insurance. 10 minutes from start to finish. Good rates. Very friendly and helpful. Based on the set up experience, I would recommend nuera.
Jeff Ehmann
Jeff Ehmann
15:01 10 May 17
Brittany Mundy
Brittany Mundy
17:09 08 May 17
I don't know if this is the right place to say it but I had Braden helping me on Chat and his assistance was extremely good.Regards
Jorge Paulo Carvalho
Jorge Paulo Carvalho
01:34 30 Apr 17
Tatti B Bobby
Tatti B Bobby
18:04 28 Apr 17
I have been told by my partner that this review was over the top. So I would like to redact my statements.
Tea Wolf
Tea Wolf
18:30 12 Apr 17
Seamless easy and excellent customer service. Although I cancelled because of other coverage through work, Natasha was amazing through the process. It was secure, quick and easy to set up and cancel. Appreciate the support!
Brandon David
Brandon David
16:20 09 Mar 17
What amazing service and great price for the renter's insurance I needed to get for my sister. Not to mention how quick and simple it is to get the quote and then go ahead and make the payment. No driving! No sitting around in some office somewhere waiting until someone is available! No need to make an appointment.I will be back if I need insurance and recommend them highly. The person I 'chatted' with was Natasha. Her friendliness and willingness to help was very evident even through the chat box!Thanks for being there!
Allison Wemyss
Allison Wemyss
00:13 01 Mar 17
I was going to get my insurance from a bank, but a friend told me about @nuerainsurance so I thought I would check it out. Boy was I happy I did. It literally took me 2 min to get it done. No really long complicated forms, just a very easy to use question wizard. Then when I had a quick question and ask, I reached out to the chat support and the issue was resolved so quickly. Great job.
Sean Burke
Sean Burke
00:13 27 Feb 17
Very easy and affordable insurance, fabulous online assistance from Natasha
Sandra Squire
Sandra Squire
17:24 30 Dec 16
Setting up and getting a very reasonable price for both my home and auto insurance through Nuera was fast and simple. The consultant I was fortunate enough to have was Natasha Pickett. She is very friendly, courteous and does everything she can to assist her customers. I totally recommend this company to everyone. Fantastic
Sharon Pelletier
Sharon Pelletier
18:57 29 Dec 16
Super convenient for all ranges of insurance and great customer service when needed. Natasha helped answering all my questions with very quick response and other staff I've spoken to have been very helpful. Would definitely recommend them!
Crystal Tia
Crystal Tia
17:05 27 Dec 16
helpful, straight forward explanations. Very quick response.
Lei Wu
Lei Wu
17:33 14 Dec 16
Natasha was AMAZING, and really helped answer all my questions quickly and effectively. She's also super nice.
Cameron LeBlanc
Cameron LeBlanc
21:56 10 Dec 16
I loved dealing with nuera insurance. They were very friendly and professional. And very quick and easy.
Jarrod Willis
Jarrod Willis
00:26 22 Nov 16
Just had an online conversation with Natasha from Nuera Insurance and I gotta`say she was a terrific help too me. Didn`t have my policy number and I needed too make a claim on my renters policy and this girl was so pleasant and helpful. I would recommend this company too anyone needing insurance services
Brad Corkum
Brad Corkum
22:12 10 Nov 16
Vicki Vonkarstedt
Vicki Vonkarstedt
18:47 10 Nov 16
Natasha is the best thing since sliced bread.. she walked me through the online forms with ease and a very polite manner.. this was the best experience with an insurance company. I really recommend nuera
Shayne Horon
Shayne Horon
16:49 26 Oct 16
Such an easy and quick process from a dedicated and attentive team! Knowledgeable staff, great options and clear direction. I'm so glad I went through Nuera to buy my condo insurance. Some brokers hassle you with repeated calls and emails when you try to get quotes, but Nuera was not like that at all! The online process means that I am in charge of my insurance, but the team is available to help when I need them 🙂
Tori Slobodzian
Tori Slobodzian
17:10 20 Oct 16
Seriously easy to purchase online and the live help Natasha provided during the entire process was excellent. While I haven't had a claim, I'm definitely impressed with the service I received and the straightforward answers she provided.
Brandon Joyce
Brandon Joyce
22:04 13 Oct 16
Briere Property Management and Unison Realty Group always recommend Nuera insurance to our tenants. The best part is the ability to secure a policy without picking up the phone! Keep it simple!
Dave Brière
Dave Brière
04:17 30 Sep 16
Big thanks to Natasha who made it very easy for me to switch agents and bundled my auto and renter's insurance! Keep up the good work. Will definitely recommend to my friends!
Jerome Tan
Jerome Tan
00:12 28 Sep 16
Super Happy with the quote I got and the service was excellent. The agent’s name Natasha she’s very helpful and friendly.
لأنس كورتز
لأنس كورتز
19:41 26 Sep 16
I highly recommend this company. very fast and helpful people. Thanks
Mahendra Patel
Mahendra Patel
18:30 26 Sep 16
I needed to change my payment date, but as I have agoraphobia talking to people is a real nightmare for me. Fortunately Nuera has a live chat feature, so I logged in and gave it a shot. I spoke with Natasha and she had me assisted and on my way in under five minutes. I must admit the online thing concerned me at first, but all my interactions with them have been incredibly simple and professional. I would HIGHLY recommend them to anyone, and am so pleased this company that I think I just became a lifer!
Jamie Lynn White
Jamie Lynn White
21:32 17 Aug 16
Natasha was a wonderful customer service person who was able to walk me through everything with ease and patience.Any new customer should ask for her help!
Judy Back
Judy Back
17:52 11 Aug 16
Esiest onine insurance purchase have ever done. Kudos!
Jason Martin
Jason Martin
00:20 09 Jul 16
We needed renters insurance ASAP, saw the add for Nuera and it was fantastic an hassle free!! Loved how quick it was and the great reviews!
Celia Zaldana Caldera
Celia Zaldana Caldera
00:17 18 Jun 16
Yaron N
Yaron N
15:46 07 Jun 16
This is an easu way to set up exactly what your looking for esspecialy mother of 3 kids and customer service was very plesent and easy to talk too 2 thumbs up!
I have my tenants insurance and auto insurance through nuera insurance and they are wonderful, the people who work there are very kind, they were always patient and never made me feel silly for some of my questions. I highly recommend this company, their prices are low and the people are very nice and helpful! Big thanks to Nathan who helped me with my tenants insurance and a big thanks to Natasha who was so patient and kind and found a way past every road block to help me, you guys are just wonderful!
Sam Vaillancourt
Sam Vaillancourt
05:54 17 May 16
Fast and very easy! Website is very user friendly. I am very pleased and extremely happy with my experience! !!
Joanna Mroczkowska
Joanna Mroczkowska
05:42 17 May 16
After literally years of putting off buying renters insurance, Nuera helped me finally take the plunge. The website was so easy to navigate, and wasn't full of confusing questions. I was able to get a quote, sign up, and organize direct billing in a matter of minutes.
Meghan Anderson
Meghan Anderson
21:30 09 May 16
Brad Legere
Brad Legere
17:59 22 Apr 16
Christahh Ahh
Christahh Ahh
00:58 30 Mar 16
So easy and I was able to get my policy on a Sunday. Loved the monthly pay credit card option.
Kre Ferguson
Kre Ferguson
16:31 27 Mar 16
This was the only place that could help me this weekend. Was in a pinch and needed insurance before I could move in and these guys got me a policy and emailed to me. Great service for a long weekend. Thanks.
Wayland Tanner
Wayland Tanner
15:11 27 Mar 16
I was referred by a friend and I'm super happy with the customer service plus competitive prices! Happy right here
Ellery Noel Quintana
Ellery Noel Quintana
18:00 14 Mar 16
Shanna Madeline
Shanna Madeline
22:53 11 Mar 16
Melody Reeves-Blocksom
Melody Reeves-Blocksom
22:08 24 Jan 16
Very quick and easy. The live chat advisor was great and answered all my questions. Great service.
Ryan Bessant
Ryan Bessant
21:52 24 Jan 16
Shalene Bosch
Shalene Bosch
05:23 02 Jan 16
Quick and easy sign up and 7 day a week live chat option. I was able to have all my questions answered right away by a friendly and very helpful staff member. Signed up and insured in less than 15 minutes. . I will be telling all my friends about this company
Krystal Guzman
Krystal Guzman
18:53 20 Dec 15
Great Service and Great Team. Will definitely do business again with Nuera.
Dominique Gregoire
Dominique Gregoire
03:06 02 Oct 15
 

Happy employees make happy customers

I love working at Nuera for its innovative atmosphere and the people! Being part of an exciting future with other like-minded professionals.

~ Alex Tucker, Live Advisor

I love Nuera insurance for the great people, atmosphere and the company’s vision for superior customer service.

~ Theresa McCann, Live Advisor

The best part of working at Nuera is the people and their beliefs – everyone on the team has a sense of pride when the company succeeds, the results speak for themselves – 5 stars and over 400 reviews!

~ Ian Drake, Live Advisor

Working at Nuera Insurance is a breath of fresh air. From the innovative technology to the infectious work place vibes I cannot imagine working anywhere else.

~ Sarah from Nuera, Live Advisor

 

WHY do we have so many reviews?

We thrive at customer service and it shows…

Over 500 reviews from our customers telling us how happy they are with us!

Customers love the painless online experience they get at Nuera insurance – quick online quote & purchase ability, from any device!

Our awesome live advisors are REAL PEOPLE available on the phone and live chat, with the expertise to provide REAL HELP for insurance problems, they will take the time to understand customer needs and deliver them a quality insurance product in minutes.

Our technology does the underwriting which means customers have their insurance documents in their inboxes in minutes!

Insurance can be purchased any time of day at Nuera Insurance which provides convenience to our customers who have busy lives!

 

Come see why we are the #1 rated insurance provider in Canada. and meet our awesome team!

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