Theresa was really helpful and professional. We've never had any issues with Nuera's service and the one time we did, Theresa fixed the issue over live-chat with speedy responses and a warm nature. I would recommend Nuera to all of my friends and family. Always compare the market but feel assured that Nuera will have your back. They also have a great online portal where you can see policy details, change payment methods and download invoices etc.Update: Spoke with Lynn today and she was just as helpful. Quick, efficient responses and very well-informed. I feel really safe with this company. You're always in good hands, and the level of professionalism is very consistent, which means it's a part of the internal culture. That should make you feel very secure if you choose to go with them for your insurance needs.
Richard Lean
Richard Lean
19:54 01 Sep 21
I never thought getting renter's insurance could be this easy, affordable and friendly. With Nuera I was able to get insured in just minutes!I wanted to thank Dana for answering all my questions over live chat!Update – I also wanted to thank Theresa for helping me get insurance for my new condo. Responsive and great communication as always. Love the Nuera experience!
Reynaldo Tortoledo
Reynaldo Tortoledo
18:12 16 May 21
We just purchased home insurance from Nuera. Lynn was very knowledgeable and efficient. The process was super easy and I love that everything was electronic. Premiums are competitive as well!! I would highly recommend Nuera!
Pam England Knight
Pam England Knight
19:50 12 May 21
Had a great experience dealing with Theresa McCann on the phone today.

She was very helpful and fully expedited my request very promptly.
Mike Snicer
Mike Snicer
20:44 04 May 21
The process was simple, quick and easy and our rep Matthew was a pleasure to deal with.
Alexandra Lexie Ast
Alexandra Lexie Ast
00:15 27 Apr 21
Nuera Insurance was one of the easiest sites to go through! As a new renter/tenant I was able to sign up for renters insurance in 10-15 minutes with a great price! I am extremely satisfied with their services and this company even contacted me to apply a discount code to my insurance! If you're looking for a quick and easy method that finds awesome prices for any type of insurance visit their website! 🙂
Sarah-Jane C
Sarah-Jane C
22:29 20 Apr 21
Thanks Dana for the excellent service. Easy to buy a home insurance online and Dana explains very well. Highly recommend.
Shelley Yeh
Shelley Yeh
22:25 11 Mar 21
Fast, easy, polite, but most importantly AFFORDABLE! There really isn't anything bad I can say. 5 out of 5 for sure 🙂
Barb Schneider
Barb Schneider
22:33 10 Mar 21
Teresa was amazing!! Helped me out when I was having trouble with the website. Finally got the insurance I wanted.
Robyne Hrubes Ariss
Robyne Hrubes Ariss
16:13 24 Feb 21
My experience with Dana was amazing. Helpful, polite and fast and the quote came in way cheaper than the other one I got.
Violet Hayes
Violet Hayes
23:13 11 Feb 21
To this day, every interaction I've had with Nuera has been extremely pleasant. Their prices are fair, their staff are nice and on that note- it is so incredibly common to call businesses and be told that they will "follow up" only to never hear back from them in any way. This has never been the case for me at Nuera. I recently needed help removing an old roommate from my insurance contract, and after calling on two different occasions and speaking with two different agents (one female who's name I unfortunately don't remember, as well as Matthew), I received the help I needed! Both of them followed up promptly, dealt with the matter and were very pleasurable to talk to throughout. Thank you both, and thank you Nuera!
Sarah Diaz
Sarah Diaz
22:40 03 Feb 21
Matthew provided excellent service, he was quick, friendly and knowledgeable. Thank you Matthew!
Krista Robinson
Krista Robinson
19:10 29 Jan 21
I have been a customer of Nuera for nearly 3 years now, and I have no complaints. Affordable policies, and the customer service is fast and fantastic. I had the pleasure of speaking with Dana via online chat today to sort out an issue with my payment card (my fault, not theirs). The queue to speak with a representative was less than one minute, and Dana was able to sort things out nearly as quick. It took me longer to write this review! Highly recommend.
Stuart Knapp
Stuart Knapp
17:12 28 Jan 21
We came across Nuera insurance through online search. Courtney J has been wonderful since the start and helped us get a great policy in place in just a few minutes. She has also been on top of things and has ensured that we are fully informed about any changes well before the renewal date. Also, we can check our policy and get quotes at any time just by checking our profile with Nuera. Furthermore, there are always extra perks like different coupons that can be accessed there as well. We would definitely recommend this company if you are looking for any type of insurance as the brokers are very knowledgeable, efficient and a pleasure to deal with. Thanks for all your help Courtney!
Sanja Simpson
Sanja Simpson
00:01 21 Jan 21
Theresa M. is very professional and courteous as well as knowledgeable about the things I need information on. I was able to get fast and efficient service after just a few emails conversations and now I have affordable renters insurance. I do not hesitate to recommend Nuera. My number one choice. I was really impressed with the fast reliable service. Thank you Theresa!!!
Christine Sinclair
Christine Sinclair
23:32 14 Jan 21
I am very happy with the service I received from Nuera Insurance. It was easy to set it up, good value and an excellent customer service. I liked receiving notifications about my monthly payment before it went through. Theresa assisted me to cancel my service, she was knowledgeable and friendly. 5 stars!
marco torres
marco torres
15:40 07 Jan 21
Nothing but good service and caring people!! Anytime I have dealt with an Agent it was an excellent experience, either through phone or email there has always been quick response by friendly staff. Recently I was assisted by Theresa and she was very kind and sorted out any issues I had. Theresa was kind and helped me very time efficiently! This office is full of amazing people who wish to help and also really care, I would and will recommend this branch of Nuera to anyone and everyone. Thank you for being here and helping people!! Also keep up the Amazing work Theresa!! You're the best!!
Taylor Creed
Taylor Creed
05:59 18 Dec 20
The Service is great! As well as prices. Always available to answer a question or help with a problem. Would definitely recommend this company. Mathrew was very helpful today😋
Marilyn McBride
Marilyn McBride
17:17 12 Dec 20
EDIT: I can't leave another review for some reason so I'm just adding to my old one. I'm still with Nuera and as always, lovely service!! Courtney Johnson made it super easy to change the details of my account that I couldn't change on the website, I thought it was going to be so stressful! Thanks everyone at Nuera for being awesome!Original:I've been helped by 2 people at Nuera (Ian Drake and Alex Tucker) and they were both so sweet and willing to help me out. This is my first year using insurance so there's been a lot of confusion worked out by them. So all the staff so far have been awesome! 🙌
Milo Machado
Milo Machado
21:50 07 Nov 20
Theresa McCann has been such a pleasure to work with! After several struggles with a different brokerage we made the decision to switch to Nuera for our Auto Policy and her assistance, communication, professionalism and knowledge helped make the transition smooth and efficient. We are very happy we made the switch and feel Theresa's service is what made the experience so positive!
Sarah Irene
Sarah Irene
20:05 05 Nov 20
Nuera Insurance has such a supportive team of agents...its makes every transaction with them go very smoothly. Thank you!
Collette DeJonge
Collette DeJonge
19:38 05 Nov 20
My payment had issues and Micheal helped me out big time! No stress resolution! I can't believe that exists anymore! Thank you!
Stephanie Richards
Stephanie Richards
17:58 27 Oct 20
I bought a Condo in Airdrie, and have found out there are many differences compared to owning a house, insurance wise. I checked around and spoke to a few insurance providers about getting condo insurance. What a run around I was getting until I connected with Nuera Insurance. Went on line to start and had a good feeling. To confirm I called them, and within seconds I was speaking with the most wonderful, helpful and thorough agent I have ever had the pleasure to speak too. Courtney you are incredible. I sincerely thank you for making my purchase of condo insurance so easy and so affordable. You and Nuera insurance are the best !!!
Guy Kinney
Guy Kinney
18:08 24 Oct 20
GREAT experience with ALEX TUCKER and other friendly staff!Alex helped me with the Quote and very detailed and patient , as Technology tends to stress me out. The Apartment Insurance policy was explained with a respectful understanding of my Mental Disabilities.I would recommend Nuera Insurance to anyone I know.I truly appreciate the kindness from Alex.To everyone at Nuera, Best Customer Service: 5 out of 5!Stay Safe.Sincerely,Rhonda
Rhonda Morton
Rhonda Morton
18:20 23 Oct 20
Quick, friendly and professional service.
Lorayne Newton
Lorayne Newton
15:23 19 Oct 20
Nuera has THE friendliest representatives. Courtney is so professional and just so good at her job! If I have a question, she is so prompt with her responses. Lots of clients have benefited from having discussions with Nuera! Thanks so much Courtney for everything, always!!
Ali Matthewson
Ali Matthewson
21:40 14 Oct 20
I just spoke with Teressa on the live chat line to fix a problem with my account. She was very professional, and very helpful. Now everything is perfect and I am very happy with the results. GREAT PEOPLE, GREAT SERVICE.
Mattie Brown
Mattie Brown
16:45 08 Oct 20
I’ve been looking for an insurance provider that is affordable and considers customers important. If you’re looking for the same then this is the place!!! The reps at Nuera are very helpful and are always willing to explain and educate. I spoke with Dana .S and she’s been tremendous at assisting me with my condo insurance policy and inquiries.
Ali h
Ali h
23:03 06 Oct 20
They offer quick and thorough assistance. A wonderful woman named Dana had helped me get my documents sent over to my rental office and to myself as well super fast and efficient. Great business and I'm glad they're my first rental insurance company 🙂
Alex was super helpful and walked me through all of my questions. She made it really easy to get started and was very fast with replying. I would absolutely recommend working with her.
Sandra Chisaroiu
Sandra Chisaroiu
15:01 30 Sep 20
Alex Tucker was more helpful than i expected and definitely went above and beyond rhe call of duty for customer satisfaction.
Judah Robinson
Judah Robinson
18:37 27 Sep 20
I have been a client of Nuera Insurance Inc since the summer of 2017 and have been extremely happy with the friendly and helpful staff! They are always quick to answer any and all of my questions, and make me feel like a valued customer. Nuera Agent, Sarah Murphy, is someone who prides herself on resolving customer issues right away and always with kindness! She is an asset to Nuera! I wouldn't hesitate to recommend Nuera Insurance Inc to family and friends as it is a company that truly cares about people! (And their insurance rates are very reasonable - even for a low income earner like me!)PS. I am also thoroughly impressed with the service I received today from Courtney Johnson! She turned a difficult situation into one that was much more manageable. I am very grateful to her, and the entire team at Nuera!
Laura Dawe
Laura Dawe
21:14 25 Sep 20
GOOD SERVICES, RESPONSE QUICKLY,REASONABLE PRICE
Lam Ks
Lam Ks
02:27 25 Sep 20
I just signed up for insurance after receiving quotes for a few other companies. I found Nuera to have the most comprehensive plan, with reasonable deductibles and a good monthly price. The online process is quite easy. The person I spoke with on the phone (Alex T) was very helpful and patient in answering my questions, and I did not have to wait long at all. Very pleased!
Esther K
Esther K
19:12 22 Sep 20
Dana was extremely quick to respond to my online inquiry and called me regarding technical difficulties due to a new house purchase. Superb Service! Not only was I able to get quotes over the phone, Dana was able to get me setup the same day!
James Lipsett
James Lipsett
16:39 22 Sep 20
When I forgot to update my credit card info, I talked to Theresa who was very friendly and helpful. She was able to waive the NSF fee for me with no hesitation. They are very helpful and professional.
Kendra Sweetland
Kendra Sweetland
21:56 21 Sep 20
Obtaining home insurance with Nuera was efficient and easy. I was so impressed.
S W
S W
20:28 20 Sep 20
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Jalesh Danvs
Jalesh Danvs
06:36 19 Sep 20
I spent over 30 minutes on the phone with another insurance company to sign up for quoted services. They still had a million hoops to jump through and were so frustrating.I ended that call and went to Nuera's website. Within 7 minutes I'd completed the application, paid for my serves and set up my account. They emailed me my contract and I was all setEven better was that I was contacted for the discount code and the rep updated my account with ease.(Shout out to the talented and helpful Theresa!)I hopped on Twitter and told everyone that Nuera was amazing. Honestly, having checked out a few providers, their rates are amazing, the support is wonderful, and they fully embrace the electronic age.5 out of 5 Stars!!!
Astrid Carys Eve
Astrid Carys Eve
23:17 16 Sep 20
Appreciate the attention to detail to ensure my policy renewed before expiry.
Clinton B
Clinton B
21:41 16 Sep 20
Dana was extremely quick to respond to my online inquiry and called me right away as I was unable to enter my address information. Superb Service!
James Lipsett
James Lipsett
15:43 15 Sep 20
The agent I interacted with at Nuera resolved all of my issues and concerns with a very friendly and professional demeanor. It's the people at Nuera, like my agent Sarah, that keep me a loyal customer to Nuera. I wouldn't hesitate to recommend them to anyone looking for insurance.
Tom Leischner
Tom Leischner
15:22 14 Sep 20
Courtney was 100%! We were her first Pleasure Craft Boat policy and she was amazing! We are very happy with the value and the service and highly recommend Nuera Ins! Thank you again Courtney Johnson!
Shawn Johnson
Shawn Johnson
19:15 11 Sep 20
I had a couple of questions in regards to my policy following a change request. Alex promptly and accurately answered my questions and offered an option to reduce my premium. Very happy with service - thank you!
M-A Roy
M-A Roy
23:28 08 Sep 20
I just bought Nuera Insurance. My agent Alex that I had was/is amazing. Not long after I got my insurance online I received a phone call from her to make sure everything was in place and wanted to make sure that I didnt have any un answered questions. So fast in responding as well! I submitted a discount cpde to her through email. I knew it was the long weekend and excpected to hear back Tuesday, but she actually emailed me back saying she received my email. So awesome. I am just new but hopefully the customer service stays this great.
Kim Weinmeyer
Kim Weinmeyer
05:27 08 Sep 20
By the time I moved in to my first apartment by myself one of the requirements was to get an insurance company for the appt. After surfing trough lots and lots of insurance companies I found Nuera. So far an amazing company. Great customer service, super easy to set up new listings, and best of all! very competitive and affordable prices. Special thanks to Dana and her great Customer Service skills.
Nicolas Igua
Nicolas Igua
19:17 04 Sep 20
Was really painless to deal with Courtney today! Super helpful and kind and thorough. The process was easy and simple! I appreciate it! (Had a terrible experience earlier while obtaining a quote, so it was nice to have the opposite!)
Barry Nealon
Barry Nealon
19:11 04 Sep 20
I find their service to be above most insurance companies that I have dealt with over the years. Great service from the agents, answer the phones promptly, and always helpful with the types of insurance products.
Brad Reshetylo
Brad Reshetylo
16:24 27 Aug 20
Courtney was great! I was running late getting my insurance set up, and she had me set up and ready to go in no time. The rates were great and the service was fantastic. Overall best rate I could find, and it took me less time to set everything up than it did waiting on hold with the other companies. I'm very happy, thank you!
Courtney A
Courtney A
01:56 25 Aug 20
Got my insurance paid up on a Sunday morning. Getting insured was easy. The Nuera website did a search and determined the age of the building I'm in so I didn't have to call the property company for the details. So far my experience with Nuera has been great. This year my insurance cost was actually lower than the last which is a bonus. Great job guys!
Trevor John Kokotylo
Trevor John Kokotylo
15:23 23 Aug 20
Theresa helped me to get my home insurance set up. She was extremely responsive and explained everything to me in detail. I really feel like she worked we me to find the best plan for my needs. I’m very happy with how easy the whole process was and I will gladly recommend Nuera to all of my friends! Thanks again Theresa!! 🙂
Sarah Ryan
Sarah Ryan
15:01 22 Aug 20
Nuera was recommended to me a few months ago when I recently moved, and it was SO easy to get setup, I was very impressed. Ran into a little payment issue recently, but I called the service line, they picked up right away, waived the fee and made it better immediately. Insanely impressed! I wish all businesses were that helpful and responsive. Dana S was a pleasure to work with!!
Kyle Nunweiler
Kyle Nunweiler
17:43 21 Aug 20
Have been with Nuera for several years now. Their process is easy, fast, efficient, and painless. All online, all in easy to understand language, no confusion. Dana was most recently helping me when I had a question about a renewal. She was quick to respond, friendly, and always willing to help. Thanks, Dana!Definitely recommend Nuera.
Zachary Weinstein
Zachary Weinstein
15:15 21 Aug 20
Courtney set me up with tenants insurance within 10 minutes and was very responsive and helpful in tailoring my policy to what my landlord required. Recommend 10/10!!Dana was able to help me with the questions I had regarding some of the rule changes for auto policies in Alberta very quickly! She answered all my questions above and beyond what I needed to know! Great service!!
Marko Peric
Marko Peric
16:00 19 Aug 20
Today I had the pleasure of having a live chat with Dana, a support agent at Nuera. She was very informative and patient with all my questions. She did not only answer all my questions but also gave me examples or scenarios. She was great to interact and very personable. I was definitely very happy with the service I received from Nuera and recommend Dana!
Hisham Ibrahim
Hisham Ibrahim
23:13 18 Aug 20
Extremely fast and straight forward. Support agent messaged me while completing a self quote, and was on the phone with her and had everything completed withing 30 minutes. Shopped around for a lot of quotes, and this was definitely the best value while still providing above average coverage. Thanks Theresa!
Byron Couch
Byron Couch
19:48 13 Aug 20
I needed condo insurance. I spoke with Courtney, who was very professional and thorough. She was able to get me a quote quickly and processed my policy just as fast. She was very knowledgeable about the insurance products and answered all my questions easily. Once I received the documents an error was found and corrected just as quickly. I'm impressed with their service and professionalism. I highly recommend this company.
Theresa was lightening fast and efficient .
Had my policy in 3.5 minutes !
Kelly Good
Kelly Good
19:56 12 Aug 20
I have a listing on Rent Faster as a landlord and was really curious about the tenant insurance offered through Rent Faster (fulfilled by Nuera). I used the "chat with us" function and Dana was assigned to help me right away. I had a lot of questions and she encouraged me to do a "fake" online application to view the tenant experience, pricing and coverage options. The online application was SO easy and presented me with three simple coverage options, almost as easy as booking a flight. And I thought the pricing presented was fair as a former tenant myself. The process was most insightful and now I feel equipped to pass on this information to a future tenant.
Cindy Huynh
Cindy Huynh
23:27 05 Aug 20
Nuera came highly recommended to us when we were considering switching from an insurance company whom we had used for many years. Theresa McCann was very helpful and she answered all of my questions quickly and professionally. We are very pleased with the quality of service she provided and will be recommending Nuera to my friends and family for all their house insurance needs! Thank you! 🙂
Pam Morrey
Pam Morrey
22:45 04 Aug 20
Needed to change my Renters Insurance and wasn't able to do this using their website as the effective date was in the future. I decided to use the chat function. I received a response within seconds and before I knew it Theresa amended my policy effective date with ease. Within a minute I already had my new policy documents sent to my email and my Property Management company. All in all, the whole process took 6 minutes. Great service!
Debs Stewart
Debs Stewart
20:20 27 Jul 20
I had many questions today regarding home insurance quotes and i spoke to a live advisor, Courtney who was a breath of fresh air! She was so professional, kind, patient and knowledgeable! Thank you so much for being attentive to my questions and helping answer all of the (many) questions i had! You are a true professional and i will be recommending Nuera to my friends and family. 🙂
Afia Shah
Afia Shah
16:32 24 Jul 20
Great experience!! This was the first time I have ever purchased property insurance. I was very unfamiliar with the process and everything involved. But dealing with Courtney Johnson at Nuera Insurance made it SO easy. Always got back to me ASAP with any questions I had and was a huge help along the way understanding everything and the process needed to properly insure my property. GREAT customer service with GREAT rates. I will be back and I will be recommending there services to anyone who could use them.
brady bernard
brady bernard
22:42 22 Jul 20
I had had a hassle free experience with Nuera Insurance. When I had to call and cancel my policy because I bought a house, Courtney Johnson was great. I would rate Courtney higher but site doesn't let me. Excellent to deal with and if you ever need renters insurance, call Courtney!Chris Snider
Chris Snider
Chris Snider
21:59 20 Jul 20
I had a live chat with Courtney today about tenant's insurance with better rates. She helped me really quick and explain the benefits of the policy i purchased. She has a great knowledge about Insurance and customer handling skills. At the end i have got what i was looking for. Thanks for all your help.
Gaurav Bhardwaj
Gaurav Bhardwaj
20:04 20 Jul 20
I've worked in insurance for over 6 years and obviously I've had insurance for much longer than that, so I have experienced both sides. I have never seen insurance offered in such a simple and practical way. In addition, the customer service is truly remarkable, to the point that you will definitely remember the names of the people you interact with, because they are so caring and go above and beyond to make sure you are satisfied. Highly recommended!
Ignacio Ottati
Ignacio Ottati
15:17 17 Jul 20
I would like to recommend the Nuera Home Insurance service because it is very good service by phone, the website is very handy clear, easy to navigate. Sarah Murphy and other CSR have been really gentle care and ready to listen my concerns and needs for Home Insurance Service. Happy to have this service. Great quality Insurance
Ruth Aguilar Ventura
Ruth Aguilar Ventura
15:19 15 Jul 20
It was my first time to use Live service. My Live Advisor "Alex" was very helpful. I didn't have to wait to connect with someone for a long time like phone. Live service was so convenient and connected instantly! Thank you, Alex! You are the best!
YUJIN OH
YUJIN OH
20:17 10 Jul 20
I was referred by my mortgage broker and their quote was far cheaper than adding a bundle onto my current auto insurance policy. I was also reassured by the excellent ratings they have as a company. I worked with Dana from start to finish which I loved and she patiently followed up with me through the whole process. She gave honest advice to help me navigate all my insurance needs.
Jenny Griffiths
Jenny Griffiths
14:24 08 Jul 20
awesome customer service
warm and friendly even when I get it all messed up
thanks for everything folks

Darryl Haberland
George Haberstock
George Haberstock
22:01 06 Jul 20
We have been with Nuera for over a year and they have excellent to deal with. They have gone out of their way to help us with both our auto and house insurance. We have mostly dealt with Sarah who has been great and just recently we purchased a new car and needed insurance the same day. Sarah was off that day and we were helped by Alex, she did an amazing job was professional knew exactly what we needed to do and answered all our questions in the first call. We sent her the information and had insurance e-mailed to us almost immediately, it could not have been done faster or simpler. Once again great service from the staff at Nuera, would highly recommend them.
Kevin Kidd
Kevin Kidd
16:44 04 Jul 20
Dana S, an advisor with Nuera, has been helping me the past couple days with my renter's insurance. Dana has gone above and beyond to help me resolve my issue in not only a professional and efficient manner, but a thoughtful and friendly one as well. Dana has made what would normally be a frustrating issue, into a manageable task! Thanks again!Update: 4 weeks ago Dana helped me with my renters insurance (see above review). Today I happened to livechat with Dana again as I had a separate concern regarding my policy. Dana was again not only professional and efficient, but helpful and reassuring as well! Dana and the whole Nuera team make renters insurance an easy and accessible task! Thanks again!
Zoe Fenrick
Zoe Fenrick
19:59 02 Jul 20
I have been a customer of Nuera for a year now and it has been a great experience! They are very responsive and any requests I have a placed over the past year has always been dealt with almost immediately! Great policy, great perks in place for customers like vouchers and a speedy customer service define Nuera and hence I recommend them wholeheartedly.
Kartik Krishnan
Kartik Krishnan
17:58 02 Jul 20
Great experience, Theresa was very helpful and nice lady. She has cheerful voice over the phone, great job!
Rakie Caronongan
Rakie Caronongan
01:32 01 Jul 20
I had a few questions about the insurance coverage. Alex quickly answered my questions and was very helpful!
Travis Deally
Travis Deally
18:06 28 Jun 20
I learned about Nuera through a friend, and thought I would give it a try. It was AMAZING! The quote process was easy and FAST. I never had to wait on hold to talk with a team member. It was a very pleasant experience. I talked to Courtney to get my policy and she was lovely. It was the first time for me going through this process and she made it very easy. Overall, I found Nuera a great company.
Carly Hoar
Carly Hoar
20:12 26 Jun 20
Courtney was very accommodating and patient to answer all our questions to help us decide to get the policy. Such service would entice customers to avail the product. Thank you so much Courtney!So just today (June 23), I talked to Courtney and Theresa. As expected, both of them were very helpful. We were able to purchase the policy with Theresa's help who's very friendly and we feel important. No doubt Nuera gets good reviews as their customer service is really excellent. Thank you again guys!
Louise
Louise
20:17 23 Jun 20
I had the pleasure of dealing with Alex, she was amazing!! Took her time and answered all my questions perfectly. Now I have an updated policy for my new address and its for an amazing price. Couldn't be any happier. Thanks!!
Brittany Sisco
Brittany Sisco
15:06 12 Jun 20
Awesome customer service! We were in the market for home insurance and Courtney was recommended to us. She’s wonderful to deal with! She answered all our 101 questions (as this is our first home) and got us an amazing price! Our home purchase moved pretty quickly and we needed to provide the proof of insurance pretty quickly. Courtney came through for us she went above and beyond to help us and got our policy done up right away. We would highly recommend her!Thanks for everything Courtney!Trish & Robert
Trish R
Trish R
02:45 10 Jun 20
I was referred to Nuera when I bought a condo. I was told that they bundle things together well, and that they know what condo owners need. I don't think I was led astray. After asking for a quote from my current provided, I was given a million details about a thousand packages on offer and I couldn't keep track. Nuera had a package for condo owners that grouped together every single thing that I was looking for! I have insurance again everything, including special assessments. The best part is that these guys embrace technology. I was able to set up my plan online mostly by myslef. When I called them up to get clarity, it was quick and painless to get them to know what my quote was, and the person I spoke to (I'm sorry, I forgot the name) was super happy and pleasant while answering my questions. It was a quick, efficient, happy experience to spend money with this insurance company 🙂 This is one half of the process though... I'll update the review if I ever have to make a claim 🙂 But these guys were awesome up front, and I love how easy it was to put together a quote online and get a breakdown of what exactly I was getting in return. Buying a new property comes with so many headaches, this wasn't one of them!
Kenn
Kenn
20:26 03 Jun 20
Dana messaged me to inform me of a minor issue, super easy to deal, very positive and informative. Sorted out the issue quick. Hard to find service like this these days. What a fantastic asset to the team.I also have to give a shout out to Sarah for being incredibly friendly and helping me update my information so easily. You seem really funny, keep up the fun customer experiences. Best service I've come across in a long time.
Danny Hourican
Danny Hourican
23:36 02 Jun 20
I am really impressed with Courtney and Nuera Insurance. She is upbeat and positive, and understood how to work with me, so I could get my Nuera insurance started. She is available with helpful guidance thru out the process. Good communication and I now have Vehicle and Renters insurance from Nuera. I am really impressed with Courtney and Nuera insurance. I wholeheartedly recommend them to anyone needing insurance help.
Rob Sieppert
Rob Sieppert
17:21 31 May 20
"Sarah from Nuera".. our conversation began with this fun fact and rolled from there. Sarah, took what I thought would be an arduous, boring , experience and made it fun, informative and valuable as in I saved around 40 percent off my existing house policy. I was through the entire process in just a few minutes, and within 15 minutes had a detailed easy to understand policy ready to go. Hats off to you Nuera but especially to "Sarah from Nuera". She as they say in the biz "is a keeper"! Thank you Sarah and thank you Nuera.. I will be back more for more and I will definitely let my network of friends, family and colleagues know where to seek best in class home insurance products!
Gord Dahlen
Gord Dahlen
21:04 28 May 20
Easily the most helpful & informative customer service agents, especially Theresa! She was wonderful to deal with. I’ve never had any issues with their service. They are incredibly accommodating and make adjusting/setting up your plan/ paying your bill easy peasy! Thank you for all of your help!! 🙂
Kirsten Ternowsky
Kirsten Ternowsky
16:15 28 May 20
Just talked with Courtney, and she was very helpful. I love being able to talk to a real person, instead of an automated response system, it was quick and easy.
Teneille Paula
Teneille Paula
16:25 21 May 20
I am happy with the Service provided by Nuera. Help Analyst and Chat representative - Alex suggested and recommended very good cost saving policy which has coverage of all my needs. He is definitely good resource and value add to the company. I recommend Nuera Insurance to all my peers.
Deepa Rani Devadoss
Deepa Rani Devadoss
18:09 15 May 20
I chatted with a young lady by the name of Courtney this morning and found her to be very refreshing. She was cheerful, knowledgeable and prompt. Though I elected to retain my existing carrier, it was through no fault of Courtney's. Should I require a change, I will definitely contact Nuera.
Ian Keen
Ian Keen
20:52 14 May 20
Courtney set me up with both tenants insurance for before we moved, and home owner insurance for our new place. She was super responsive, professional and also very friendly. I would definitely use Nuera again.
Sayaka Nelson
Sayaka Nelson
16:38 14 May 20
Absolutely Amazing!! I had the pleasure of dealing with Teresa today. I felt really bad calling today as I set up ATV insurance just last week with ALEX (who was also wonderful) We decided we needed to upgrade my sons quad after purchasing the insurance because it was too small for him. The change of vehicles was so smooth, so simple it was fantastic! I can definitely see Nuera taking care of ALL my future insurance needs.
Artistry Portrait
Artistry Portrait
23:02 05 May 20
Courtney was a great help in assisting me with my move and transferring the insurance over, would recommend!
Kimberly Martin
Kimberly Martin
16:44 07 Apr 20
Alex was amazing. She was extremely helpful. in just few minutes she answered all my question, took care of all my concerns and got me a quote which I ended up buying. all my 3 properties insurance is with Nuera. Employee like Alex are asset to any organisation who demonstrate phenomenal client service. She was very friendly and prompt. Simply amazing experience with Alex. Thanks Alex for taking care of my concerns and providing me with the best coverage. Cheers 🙂
Mohindra Chand
Mohindra Chand
16:28 06 Apr 20
Next level customer service! From online chat, to quick email responses, to actually calling and speaking with a rep to have all my questions. Not to mention the best price we could find. I would easily recommend this to all my close contacts!
Tim Rockey Chan
Tim Rockey Chan
19:39 04 Apr 20
Broker was awesome to deal with. He was very knowledgeable about insurance and made it super easy to understand what I was buying. He said he would follow up about some outstanding items and he called back. I'm still waiting for the other broker to call. Too late I'm with Nuera. Amazing service and great prices. Will recommend to all my friends.
Tim T
Tim T
20:56 27 Mar 20
Absolutely love this company. They have been so understanding through a lot of life drama. So impressed with Sarah's customer service she makes everything so easy and shes always one call or email away. She has quick response times and always has a smile. Sarah is for sure my go to person. I 100% recommend Nuera Insurance. Thanks Sarah! 🙂
Stephanie
Stephanie
19:38 23 Mar 20
Courtney handled coverage of all 4 condos with great ease . She was very knowledgeable and friendly. I spend minimum time on the phone with her and got amazing coverage at a great price. I would highly recommend talking to Courtney for your insurance needs. Thank you Courtney!!
Sadie Taylor
Sadie Taylor
20:40 12 Mar 20
I called Nuera to fix an issue I had and within the first 5 seconds of a phone call with Ian Drake he gave me that feeling that everything would be okay. He was incredibly professional, kind, and funny. For me, he gave Nuera a voice I could feel comfortable with and feel safe during a time of worry. I cannot express how incredible Ian Drake's customer service and professionalism was. This is why I pick Nuera Insurance Inc.Edit: I used Nuera's live chat feature and was helped by Alex, a Live Advisor. She was fantastic and made that one of the best live chat experiences I've ever had. Hand's down, this company has some of the best customer service I have ever dealt with. Thank you Alex.
Kyle Santin
Kyle Santin
22:01 09 Mar 20
Alexandria help me to discuss about house insurance it's best experience for the best costumer service and and cover whatever I needs thanks I really appreciate.
Preet Sangha
Preet Sangha
22:31 15 Feb 20
I would love to give them more than 5 Stars. Mostly I don’t post a lot of reviews but Nuera Insurance deserves one because of there quick response and service. Sarah is awesome! One thing I would really admire about her that she being honest as she said “ you might can get better price somewhere else but not the better services than Nuera” which is true! Thanks again team Nuera..
Akshat Dhingra
Akshat Dhingra
02:02 07 Feb 20
Great experience. Advisor Sarah Murphy was very helpful and provided a lot of information. Buying home insurance was never so easy. Thank you.
Andy Pokolinski
Andy Pokolinski
20:45 03 Feb 20
It is affordable and great costumer service
Mikaylee Grossi
Mikaylee Grossi
16:54 02 Feb 20
In renewing our condo insurance Nuera’s quote was more than half our current provider’s quote for similar if not identical coverage and their follow up call was so appreciated. Sarah was so friendly and answered any questions I had. Highly recommend 💕
Norah Heath
Norah Heath
01:27 30 Jan 20
I was referred to Nuera for condo insurance from a friend who had just bought a condo herself. Was going to do it all online but decided to call in instead. Theresa was quick, efficient, and very helpful! The whole process took a few minutes and the rates are hands down the best rates in Vancouver. I received quotes from a few different places and they were much higher. The only thing I would suggest (and the reason why this is a 4 star review instead of a 5 star review) is for the Nuera reps to ask condo owners what their condo deductible is. Every other condo insurance company I inquired with requested my strata docs so they could ensure my deductible was covered. This is a very important step as every condo owner wants to ensure that they are covered for this (especially with condo deductibles being higher than before). I had to edit my insurance policy a few days after I got it because when I looked into my strata policy, my insurance with Nuera actually didn't cover my full deductible. The cost to increase my deductible on my insurance policy wasn't too much higher but for someone who doesn't know to check for it, it could end up costing them a lot in the future if your insurance doesn't cover your entire condo deductible. Aside from this, everything was great! Even when I wanted to make the edits, Theresa was so quick to respond and change my policy. Customer service is definitely amazing! Would highly recommend Nuera to anyone!
Gayani Hewa Bandula
Gayani Hewa Bandula
22:27 28 Jan 20
I haven't heard of Nuera Insurance before and they were recommended to me for tenant insurance. Purchasing tenant insurance was a breeze and fast! Because of that experience, I decided to go with Nuera again for my auto insurance. I chose a bad time to get insurance as it was during the Xmas holiday season, however, Sarah did an excellent job of getting my Insurance policy processed before I pick up my vehicle on December 23rd. It was a Xmas present to myself! 🙂 I was given a temporary pink slip, but it was about to expire within a few days as I hadn't received my policy package yet. I called in and got Theresa on the phone right away. She was also very pleasant to talk to, friendly and prompt. She helped me right away and emailed me a copy of my policy as well as the pink slip in the interim until my full insurance package arrives by mail. I'm very happy with the service that I received, given it was during the holiday season. Thanks Theresa and Sarah for going above and beyond! I will recommend you to all my friends and family! Happy New Year!
Q Sengmany
Q Sengmany
19:54 14 Jan 20
Not only is Nuera competitively priced, they're also very easy to deal with. Every time I've had a question, they've been very helpful. Last time I needed an update to my insurance, I dealt with Theresa McCann and she answered my questions clearly and made the changes required quickly and easily. I highly recommend Nuera.
Cameron Prockiw
Cameron Prockiw
02:14 12 Jan 20
I have my renters insurance with Nuera ..nothing but best customer service by Terssa 😊
Cory Pullan
Cory Pullan
21:57 09 Jan 20
Had a few issues trying to change the policy online. I spoke with Alex initially, and then Theresa a few times and was able to get the problem resolved. Was very pleased with the speed of service both online and over the phone. Both agents were incredibly friendly and were able to answer all of my questions thoroughly. Appreciate the service and would recommend Nuera to anyone.
David deOrla
David deOrla
18:45 09 Jan 20
Nuera came recommended by our moving concierge and they've made our first home owner insurance purchase process simply a breeze. Everything was well explained and at a great rate, and coverage. From the initial quote and follow-up to purchase and payment everything was straight forward and no hassle. They created the proper certificates right away for our bank and mortgage.
Morris Huang
Morris Huang
03:15 07 Jan 20
We have home insurance with Nuera and lately I had to call their contact center for a NSF declined transaction, I totally forgot to pay. A lovely lady, Sarah, answered my call and was able to solve my problem right away, she was very efficient, professional and comprehensive. She even waived the NSF fees for me. Excellent service and client focused insurance broker, I would definitely recommend Nuera. Thank you Sarah!
hicham bentahila
hicham bentahila
21:29 04 Jan 20
I was fed up with my previous insurer so I decided to shop around and find another company.That's when I came across Nuera Insurance Inc, so I got a quote online.when I called to finalize the Policy, I dealt with Theresa McCann.She was extremely knowledgeable and very professional. she helped me out with my policy every step of the way and I Could not be happier with her service and help.She was friendly, helpful and understanding through out the entire process.I never had a good experience with insurance companies, but Theresa has changed my mind.I will recommend everyone to give Nuera a chance and make sure you ask for Theresa when you call.World Class customer service.25 starts.
Amir Khatami
Amir Khatami
18:29 03 Jan 20
WOW NUERA! This has got to be one of the best insurance companies out there! Great prices,amazing staff with positive attitudes that really care about YOUR best interest. A big Thank you to Ian for helping me set up my travel insurance before I leave in two weeks. 5stars across the board
adoncia scarlette
adoncia scarlette
16:35 31 Dec 19
My experience with Nuera has been very pleasant. Alex is always doing his best to satisfy my unique needs as it relates to rental property insurance. Thanks for all your good work!
Olapeju Okon
Olapeju Okon
00:10 30 Dec 19
Fast service while doing a move. Sarah Murphy was fantastic.
Zachary Nielsen
Zachary Nielsen
20:46 23 Dec 19
Got a recommendation to use Nuera from my mortgage broker and after doing some comparisons on prices, it was an obvious choice to go with Nuera. What I wasn't expecting was the amazing service we received around the entire process. Ian was friendly, helpful, and quick to follow up with any questions I had. Will definitely be recommending Nuera to my friends and family who are looking to purchase condo insurance.
Freda Li
Freda Li
17:44 19 Dec 19
great service by sarah, and reasonable prices, and easy to understand the steps to get an insurance
Diego Gonzalez
Diego Gonzalez
22:48 17 Dec 19
The service by Sarah when my bike was stolen was exceptional. Thank you Sarah.
Also nice to call a business and not be told that your call is important and then be put on hold for twenty minutes. The service was immediate.
Garry Dyck
Garry Dyck
17:58 16 Dec 19
Alex was super helpful and efficient in getting me coverage for my condo. I love that Nuera is convenient (open 7 days a week), and customer service is fast and stress free. Appreciate the friendly service today, Alex!
Holly Shepherd
Holly Shepherd
17:34 15 Dec 19
Got my snowmobile insured on line with no hassles. Reasonable rate and very efficient and friendly service. Thanks Ian!
Margaret Anne Doyle
Margaret Anne Doyle
14:14 06 Dec 19
Theresa McCann has been super awesome to deal with. When I first signed up, they were easy and quick to deal with, and when I moved, she made it super easy to get everything transferred. Anytime I needed anything, she was quick to respond same day. Highly recommend using her and Nuera insurance.
Amber Clark
Amber Clark
21:28 05 Dec 19
I have been with Nuera Insurance for almost 5 months and have always received prompt and courteous service. This time, however one person in particular, Alex Tucker went above and beyond what I needed in order to help resolve all of my issues! Not only did she relieve a lot of my stress but she also made me feel valued and respected. She redefined customer service and I am grateful for her help. Thank You, Alex!!
Nate Monaco
Nate Monaco
17:50 01 Dec 19
Dealt with Theresa McCann and was very satisfied with the experience. She made it easy and the questions I asked were quickly answered. In less than 15 minutes I had the best price for my insurance. Highly Recommend.
Blaine Rouault
Blaine Rouault
20:57 28 Nov 19
I talked with Alex today and she was absolutely great, eager to make my experience a pleasant one.
Kevin Envik
Kevin Envik
02:42 25 Nov 19
First time buying tenant insurance for myself. Sarah took the time to make sure I understood the policies and how they benefited my personal needs so that I could make an informed when deciding which insurance provided to go with and what features I need. Was incredibly valuable as it saved me money and made me feel like I made the right choice!
Matt Singbeil
Matt Singbeil
21:53 22 Nov 19
I talked to Sarah for a quote. She was very diligent and made sure she had all the information she needed. In the end, we both concluded that I was better off staying with my current provider. She was honest and very pleasant to talk to.
Eko Wangsawidjaya
Eko Wangsawidjaya
17:15 13 Nov 19
Sarah promptly aided me in getting an auto insurance quote that I needed to compare prices online. I am loving this whole concept of purchasing insurance via online with no broker interaction at all. If you do have to talk with a broker Nuera Insurance has some of the best in the industry with top notch customer service.
Denes Reyes
Denes Reyes
17:01 13 Nov 19
I want to thank Ian Drake for being an excellent professional and a very nice and helpful person! I purchased my rent I insurance from TD, and Ian was very quick to respond and ready to assist since the first contact till my last contact with him, when I requested some additional documents a few months later. So happy to meet so responsible specialist! Thank you ?
Kseniia Voronina
Kseniia Voronina
20:52 12 Nov 19
Sarah was really helpful. quick and on point
Carlo Torres
Carlo Torres
20:42 12 Nov 19
Sarah was quick to answer and confirmed my question on the spot
Geraldine Turner
Geraldine Turner
18:26 12 Nov 19
Sarah is great at what she does. She had the patience to explain in detail and the knowledge of the different products available to me for my tenant and auto insurance to enable me make the most informed decision.What an asset you have in your team.Keep up the good work !!!
Allison Lekan
Allison Lekan
23:52 07 Nov 19
I called Nuera to fix an issue I had and within the first 5 seconds of a phone call with Ian Drake he gave me that feeling that everything would be okay. He was incredibly professional, kind, and funny. For me, he gave Nuera a voice I could feel comfortable with and feel safe during a time of worry. I cannot express how incredible Ian Drake's customer service and professionalism was. This is why I pick Nuera Insurance Inc.
Kyle Santin
Kyle Santin
18:32 07 Nov 19
Great online service, follow up and competitive rates. Thanks Alex for helping me out!
Gene Dobie
Gene Dobie
00:01 04 Nov 19
Great service from Alex and the web site was helpful to modify my specific needs. The rates are competitive. I will recommend this company.
Gene Dobie
Gene Dobie
23:59 03 Nov 19
I’m very happy with Alex’s service. It’s nice to speak to a person when you need help instead of pressing a series of buttons. She made sure I got what I needed and did it quickly and efficiently
Lisa Harvey
Lisa Harvey
18:47 03 Nov 19
I have been a customer for a couple of years but today i had to change some info. Theresa was extremely helpful and so polite. I love nuera insurance. The customer service is great and the prices are so affordable.
Robyn Steinraths
Robyn Steinraths
20:36 22 Oct 19
Very easy to get a quote. Great people
Summer Driscoll
Summer Driscoll
18:38 20 Oct 19
Alex was so helpful and patient with me. I received accurate quotes and she met a very tight timeline. So nice to have one person to speak with about my needs. Would highly recommend.
Tanya Laughren
Tanya Laughren
16:08 15 Oct 19
Nuera Insurance provided me with great customer care, and was a pleasure to do business with. I recently received help from an employee by the name of Alex Tucker. She was excellent at providing me with the exact solution I was looking for, in regards to my issue. Thanks again!
Zach 'Bizzness' Riley
Zach 'Bizzness' Riley
23:41 07 Oct 19
I had to make a few administrative changes to my account and used the live chat option available on the website. I was greeted by Alex who promptly auctioned my request and provided friendly service! Thank you nuera for being available when I needed 🙂
Leticia Skeete
Leticia Skeete
14:18 06 Oct 19
I've been helped by 2 people at Nuera (Ian Drake and Alex Tucker) and they were both so sweet and willing to help me out. This is my first year using insurance so there's been a lot of confusion worked out by them. So all the staff so far have been awesome! ?
Milo Machado
Milo Machado
16:37 05 Oct 19
Alex Tucker was very helpful and knowledgeable! Very easy to deal with.. I would give her and Nuera insurance 5 stars!
Mickey Kristjanson
Mickey Kristjanson
01:35 24 Sep 19
I would 100% recommend Nuera Insurance! I am currently on exchange, and needed tenant insurance with quite a few specifications, and Nuera Insurance was able to offer this. Highly recommend my live advisor, Sarah Murphy who was an absolute angel, and explained everything to me very clearly for an inexperienced student. Thank you Sarah for making such a difficult task so easy, you honestly made my day.
Michaela Tam
Michaela Tam
17:55 10 Sep 19
Sarah was very nice and helpful. The company was good its a light company but all and all I only had good things to say. I did not not have to submit any claims but seems like if I had to it would be pretty easy. So all in all 5 stars! Hope this helps others.
Mark Brienza
Mark Brienza
20:35 09 Sep 19
Sarah was absolutely the most helpful human I have encountered in recent memory. She was able to fully explain everything and fill in crucial details I had been missing. I was at a total loss before and within a couple hours I was able to get exactly the help that I needed. I cannot recommend her enough
Brianna Boucher
Brianna Boucher
17:17 09 Sep 19
Sarah was absolutely the most helpful human I have encountered in recent memory. She was able to fully explain everything and fill in crucial details I had been missing. I was at a total loss before and within a couple hours I was able to get exactly the help that I needed. I cannot recommend her enough
Brianna Boucher
Brianna Boucher
17:17 09 Sep 19
This is my first time with this company and my experience with Nuera has been really great! The best rates and amazing service. I was really amazed with Alex for helping me with my auto insurance, she was very helpful and friendly, she made the process very quick, easy and efficiently. Thank you so much! 🙂
Allany May Asis
Allany May Asis
21:21 06 Sep 19
This is my first time with this company and my experience with Nuera has been really great! The best rates and amazing service. I was really amazed with Alex for helping me with my auto insurance, she was very helpful and friendly, she made the process very quick, easy and efficiently. Thank you so much! 🙂
Allany May Asis
Allany May Asis
21:21 06 Sep 19
First time purchasing Tenant's insurance and Nuera was easy to use and navigate. The service from Alex T. was excellent and extremely helpful! Alex was very prompt and polite. Would recommend to others!
Ingrid Hong
Ingrid Hong
22:47 05 Sep 19
Wow! This is truly an amazing insurance company. I have worked with a number of its staff including Sarah and Ian and they have been able to help me everytime. I needed a policy change in a day and they were able to deliver. My previous insurance company was going to take two weeks to change my policy.After my experience with Nuera I cannot image ever using another insurance company.
Pete MacLeod
Pete MacLeod
17:37 04 Sep 19
I had Alex help me today via chat while purchasing my renters insurance. She was very prompt and knowledgeable while answering my many questions I had for her. She was friendly in her approach and immediately helped me with adjustments to my plan as i needed them. I highly recommend using Nuera, and if Alex is there to help you then you will be sure to have all your questions and concerns answered!
Jeff Punter
Jeff Punter
23:43 25 Aug 19
Sara and Theresa were great. Helpful!!
Adeel M Sarwar
Adeel M Sarwar
22:00 13 Aug 19
Teresa was our consultant and she was amazingly helpful. When I first tried signing up for insurance, the system was down. Teresa went out of her way to get my policy instated. She was prompt, professional, pleasant, and gave all-around excellent customer service.
A D
A D
05:54 31 Jul 19
Amazing service. Amazing staff. Was looking for a quote on motorcycle insurance and found me cheaper than I had found elsewhere. Had the insurance slip in hand by the end of the same day. Thanks Ian for taking care of me so well and so fast!!
Scott Van Der Baaren
Scott Van Der Baaren
01:02 25 Jul 19
I have been a client of Nuera Insurance Inc since the summer of 2017 and have been extremely happy with the friendly and helpful staff! They are always quick to answer any and all of my questions, and make me feel like a valued customer. Nuera Agent, Sarah Murphy, is someone who prides herself on resolving customer issues right away and always with kindness! She is an asset to Nuera! I wouldn't hesitate to recommend Nuera Insurance Inc to family and friends as it is a company that truly cares about people! (And their insurance rates are very reasonable - even for a low income earner like me!)
Laura Dawe
Laura Dawe
16:30 18 Jul 19
My experience with Nuera has been great so far! They have very reasonable (tenants) insurance rates and excellent customer service! A big thank you to Alex Tucker for her patience, kindness and help, I would definitely recommend this company to anyone looking for insurance.
Nicole Gladue
Nicole Gladue
07:53 16 Jul 19
I am new to Canada, I have just signed a lease and heard that the staff at Nuera were really good.The lady I spoke with was Alex, she was lovely, professional and attentive. At one point, we got cut of an she called me straight back. Everything I needed was done.It's so refreshing to find someone who understands what you need and can sort it out so effortlessly. Thank you very much Alex it was really appreciated. Regards and best wishes
Susan Dahim
Susan Dahim
16:00 14 Jul 19
I am new to Canada, I have just signed a lease and heard that the staff at Nuera were really good.The lady I spoke with was Alex, she was lovely, professional and attentive. At one point, we got cut of an she called me straight back. Everything I needed was done.It's so refreshing to find someone who understands what you need and can sort it out so effortlessly. Thank you very much Alex it was really appreciated. Regards and best wishes
Susan Dahim
Susan Dahim
16:00 14 Jul 19
I'm a new customer but so far Nuera has been great and affordable. Today I spoke with Sarah Keilbach, she was not just amazing but also friendly and knowledgeable . she was able to answer my questions and resolve everything Thank-you for your wonderful customer service today Sarah!
Tomiwa Adedotun
Tomiwa Adedotun
19:39 12 Jul 19
Customer service is great! Spoke with Sarah a couple of times and she was so delightful. It was so easy to register and cancel my insurance. I would've loved to stay with Nuera, but I'm moving out-of-province.
Amandeep Dhillon
Amandeep Dhillon
20:35 09 Jul 19
A big 5 Star Google shout out to Alex who helped me out with my boat policy. She was thorough and researched other companies to get me the best policy at the best price. Thanks Alex.
Jill Carberry
Jill Carberry
15:34 09 Jul 19
Alex Tucker you did a awesome job helping me figure out my policy. This company has been great to deal with as we have been a customer for over a year now and am very happy and would recommend them to anyone. You are the best and thank you from Jerry and Bonnie Weir
Bonnie Weir
Bonnie Weir
21:57 06 Jul 19
Sarah Keilbach was very helpful over the phone. My calls are generally answered quickly when I call. I've never had to make a claim if I recall correctly in my four years, but they've done will with working with us over email and phone. I'm quite pleased.
Glen Pierce
Glen Pierce
00:27 04 Jul 19
I haave had their policy for over a year and found their prices were in line with other companies. The customer service is great when you have an issue. They try and work with you to find a solution that is reasonable.
Linda L
Linda L
00:02 03 Jul 19
Not working and having the stress of payments going off on time. I recommend the excellent communication services to Sarah, for bringing peace in my situation and for her value contribution in making my stay here worth it! Thank you Sarah and continue to give your best services.
Tamlyn Stuurman
Tamlyn Stuurman
17:25 02 Jul 19
I was having some trouble understanding what my insurance package covered, so I'd like to say a very big thank you to Alex Tucker for clearing things up. She explained everything in an easy-to-grasp and friendly manner. For anyone looking, I highly recommend Nuera Insurance!
Tola Dumi-Leslie
Tola Dumi-Leslie
23:06 17 Jun 19
I contact Nuera mid-week regarding switching insurance Brokers for my motorcycle. Ian Drake and Alex Tucker got me a lower quote and had me insured on the new Policy in time to enjoy a bike ride that weekend! Will be adding another vehicle with them soon.
Aaron Cyr
Aaron Cyr
19:07 17 Jun 19
Alex is awesome. She was very quick and efficient and allowed me to get all my stuff done on a Sunday! Thank you so much again Alex. You have earned a life long customer.
J St James
J St James
20:05 16 Jun 19
Theresa was awesome to deal with. My current broker was no longer representing my current insurer and Theresa was able to get me a condo owner quote in literally a minute! Excellent pricing too! You also have to love the live chat option that Nuera has. Very tech savvy.
Angela Ahosaari
Angela Ahosaari
17:09 15 Jun 19
Got a call from Alex Tucker.
She was checking in if I received the email about the renewal and asked to have a little chat.
Very professional,Alex asked me if I am still happy with the service and gave me all the options in case I need to upgrade.
Then I asked about the method of payment options and if I can manage it on my own from the profile.
Happy to hear that soon I will be able to do it by myself. GREAT Job guys and thanks Alex for your help.
Paolo Morra
Paolo Morra
23:43 10 Jun 19
Setting up renters insurance was super easy and I would like to thank Alex Tucker for being super helpful, friendly, and giving the feeling of talking to a real person. It was much appreciated!
Tesla Delaney
Tesla Delaney
14:45 08 Jun 19
Exceptional service! I had the pleasure of working with Adam Carefoot - he was more than willing to assist me with a difficult situation, after other companies/brokers told me there was nothing that could be done. He was very prompt and kept me informed along the way. Thank you Adam and Nuera Insurance for your compassionate approach!
Nicole Cardinal
Nicole Cardinal
20:52 28 May 19
5 Star customer service. Every single agent is able to connect with you and make your insurance matters practically stress free. From changing policies, to moving payment dates due to circumstances, Nuera has been and continues to be exceptional.
Alex O'Leary
Alex O'Leary
14:46 23 May 19
Was referred to Nuera by my new landlord. Curious about a policy pricing matter I called them and spoke to Sarah. She answered my question and proved a great conversation maker. Very helpful and knowledgeable, 10/10 would phone again
Braedon MacAlister
Braedon MacAlister
23:01 22 May 19
excellent costumer service and easy to use website!
Austin Mahankay
Austin Mahankay
18:41 22 May 19
UPDATE 05/01/2019 - I'm going to praise some more. It's always super easy when I have any changes to make to my policies. Adding/removing cars and motorcycles, changing insurance companies for better value, etc. Theresa just did a great job yesterday by phone, replacing an old vehicle with a new one I just bought. Super easy, I had the temp slip in my email in minutes and was ready to drive. Thank you!ORIGINAL REVIEW (2017):Nuera truly feels like dealing with a different kind of broker. It's 2017 - why are they the only ones with a great customer portal to make renewals, requesting info, and updating billing details easy? Either way, they're always a pleasure to work with. Natasha and Braden have been awesome on the phone and through the online chat at answering my questions and saving me money by bundling my coverage. Highly recommended.
Mike Berlin
Mike Berlin
16:33 01 May 19
I'd like to say a lot of thanks to Nuera Insurance and particularly to Alex Tucker. I had some problems with my policy payment and she helped me to resolve it instantly. Awesome service!
Oleksii Anhelov
Oleksii Anhelov
03:26 30 Apr 19
Chatted with Theresa this morning about making some changes to my policy. She answered all my questions quickly. Really super support service and I didn't have to wait at all to connect to the chat function. I really love this company.
Stephen Hall
Stephen Hall
14:29 26 Apr 19
I needed to change over my unit number and I used the online chat service. I was promptly assisted by Alex who was extremely polite and helpful. She was able to change my unit number quickly and with ease. I received my confirmation email within minutes of the change. I am very pleased with her service. Excellent service!
Marilyn Davis
Marilyn Davis
17:33 06 Apr 19
Pricing and Service! Theresa McCann seems to be always available. Prices appeared to go up in Alberta but for two years in a row, ours when down. Crazy, never heard of that.😎
Lilian Hsu
Lilian Hsu
13:16 04 Apr 19
Having recently moved to Vancouver I was informed renter's insurance was mandatory to live in my building. I was referred to Nuera by my property manager who offer discounts to my location. I ran into some trouble with my Visa and during the process missed a payment. I paid a fee and was told the insurance would be reinstated and could continue as usual. I was then contacted by my property manager that I had had my insurance canceled on me and wanted to know the cause and if I had chosen another agency. Confused, I contacted Nuera on the phone. After a brief call I was told my insurance was cancelled over a week ago but because I had paid my fee and the balance for the outstanding month I could re-insure on a new annual plan online. A little annoyed I ended the call and reapplied at a similar, but slightly more expensive plan (less than a dollar). The process was smooth and I was contacted by Theresa McCann who asked if my discount was applied, which it wasn't. She set up the discount automatically and oversaw the situation efficiently and curiously. While still a bit annoyed of the misinformation at the start, or perhaps my own misunderstanding, I was happy with the customer service provided and the ease of which it took to reinstate my plan. Also kudos to monthly payments with no cancellation fees as my lease ends in 3 months and wouldn't need a full year plan moving forward.
Kristian Pearce
Kristian Pearce
23:43 02 Apr 19
I live in British Columbia and wanted to rent out an out of province property. After being denied by every other insurance company, a property manager referred me to Nuera. This insurance company unquestionably came to the rescue! The staff Sarah and Tarica were amazing and attended to all my needs. They were completely patient and respectful to me and my situation. I called several times within a day and every single answer was top quality service. Staff is full of energy and ready to serve their customers. Great job! ?
Kevin Gates
Kevin Gates
21:25 20 Mar 19
Renters insurance is most affordable,Great service and fast.
Bruce Rathbone
Bruce Rathbone
17:58 20 Mar 19
Awesome customer service and great value! 👍
Stephanie Torreson
Stephanie Torreson
22:39 08 Mar 19
Keeps it simple and efficient! Simple great!
Galya Hristova
Galya Hristova
16:44 08 Mar 19
The team at Nuera makes insurance so hassle free. The service is simply amazing, they are always available to take your call and help you with any issue. Most importantly, they are very tech savvy and will arrange paperwork over email. Thanks Alex for your help and friendliness!
Anderson Suarez
Anderson Suarez
17:31 04 Mar 19
That was hands down the easiest process ever. I have already recommended Nuera to a few friends that are looking for the service. The live chat was fast and efficient. I was on the site and completed within 5 minutes. The fact that they email your documents right to the property manager is a great feature.
Valene MacDonald
Valene MacDonald
23:59 28 Feb 19
Extremely easy to work with + fair rates! I worked with Shylah via chat and she answered all of my questions and easily adjusted my policy as I was moving out of province. Highly recommend!
Sarah Kay
Sarah Kay
19:30 25 Feb 19
Amazing service and even better rates. The replies were instant and extremely helpful! Alex was super friendly!
Ramona Alexandra
Ramona Alexandra
22:14 24 Feb 19
The website is very user friendly and simple to navigate. I've been with Nuera for 2 years now. Shylah recently contacted me to renew my auto insurance policy and informed me that I could save ~$500 by switching providers. She took care of everything and was very easy to work with. Definitely recommend Nuera to anyone looking for a new insurance broker.
Ben Savage
Ben Savage
17:38 08 Feb 19
The usability of the website was awesome. I was able to view/change different rates and take action on a rate in a very simple manner. Taralee was also a great help through email! Thanks a ton!
Jared Koehl
Jared Koehl
02:08 05 Feb 19
Shylah is amazing fast and great to deal with
Koreen Girard
Koreen Girard
20:07 29 Jan 19
Great to deal with, worked with Shylah is very polite and straight forward. They also answer any questions or concerns promptly. Highly recommend.
Brandon Blackmore
Brandon Blackmore
01:07 20 Jan 19
Theresa made my last minute application for auto insurance a breeze. The simple fact that the application form they send you is already populated by vehicle information and your history made it so much nicer, I didn't have to dig through anything to find forgotten information. Thanks Nuera!
Anna Jiang
Anna Jiang
16:48 18 Jan 19
I needed car insurance last minute right before I picked up my new car and was in communication over email with Theresa. She was incredibly speedy and accommodating for my time constraint, and very sweet! I appreciated the simple fact that my application form was mostly populated already by Theresa, so I didn't have to look up my vehicle or background info myself again. Took a few pictures of documents, filled a couple fields on an application and boom! I am insured. Thanks Nuera.
Anna Jiang
Anna Jiang
16:46 18 Jan 19
Extremely straight forward and easy online quote and purchase. Fast response from the team when I had a few questions. Highly recommend this company for all insurance needs.
Amanda Roberts
Amanda Roberts
01:45 04 Jan 19
Alex from Nuera set up my insurance transfer quickly and efficiently. The friendliness of every staff member I've dealt with is number 1. thanks Nuera
DavidandLaurie Summers
DavidandLaurie Summers
13:49 03 Jan 19
Alex Tucker was a great help in getting our new auto policy set up in Alberta. We are moving from Ontario and Alex has been helpful for this part of getting us set up.
Erin Thomas
Erin Thomas
23:23 17 Dec 18
I've been helped by Tara-lee from Nuera through their fast and easy chat line. The service was fast, easy and they were most of all understanding. Very few buisnesses with good customer service now a days. This is one of the good ones. 🙂
Tyra Gladish Prowse
Tyra Gladish Prowse
18:25 13 Dec 18
My mother inlaw just got insurance through them she dealt with a woman named theresa ..and she could'nt be more please with how helpful and polite she was definetly recomend these guys.
Justina Myshak
Justina Myshak
23:59 28 Nov 18
i found Taralee awesome and all her associates very personable indivuals to deal with. I am satisfied with their understanding and clarity. I will continue as a customer and recommend them to friends. Thank you
Kayne Bennett
Kayne Bennett
22:07 26 Nov 18
Great customer services and 100% efficiency! Totally recommend.
Great customer service! Everytime I’ve reached out to Nuera they have been nothing but accommodating and understanding. You can really tell they care about their customers here. Thank you Shylah for your assistance today!
Sarah Johnson
Sarah Johnson
01:41 21 Nov 18
Their customer service is great! Any time I've had to contact them, each customer service representative has been nothing but understanding, easy to work with and extremely helpful. They always make sure that I'm satisfied. I have nothing but great things to say about them!
Natalie Longchamps
Natalie Longchamps
21:50 25 Oct 18
Very friendly, easy to talk to. very quick to responed to email and phone messages. Thank you Courtney Camline

I found Nuera Insurance while searching on line and while I was filling out the forms they called me to see if they could be of assistance and they where very patient answering my repeat question if I did not fully understand something
Angela Nicol
Angela Nicol
23:11 02 Oct 18
Very good prices and awesome to deal with! Had a good experience dealing with Alex!
Stephanie Ayers
Stephanie Ayers
03:20 20 Sep 18
Very nice service even Sunday morning...:-)
Agent named Alex (she) 🙂 even catch one spelling error from a couple of months ago and correct it...
I've got information that I was looking for...
Marijan Burić
Marijan Burić
16:59 09 Sep 18
It is one of the easiest and simplest process to get insurance online. Customer Service is excellent! We we served by Courtney Camlin
Sam Bhalla
Sam Bhalla
14:14 07 Sep 18
Crooks! Avoid this provider at all costs. They charge late fees of over 100% the monthly cost of insurance and will slap fines on you for non-sufficient funds no matter how much you have in your bank account. I have been purchasing renters insurance for 10 years and I have never dealt with a worse provider. My advice is to spend a couple extra dollars a month and deal with a company that is reputable instead of these people. Worth it.
Logan Knoll
Logan Knoll
19:56 04 Sep 18
Taralee was amazing. She was fast and efficient and answered all of my questions... great service.. highly recommended
Kristy Kidd
Kristy Kidd
23:09 24 Aug 18
It was a pleasure working with Courtney Camlin from nuera! Her quick email responses and friendly service was very much appreciated.
Leeza Eggers
Leeza Eggers
19:56 03 Aug 18
Great online service! Alex was very friendly and helpful and really quick response. Highly recommend!
Peng Zhang
Peng Zhang
21:55 29 Jul 18
Thank you Alex Tucker for good support, getting back to me with comprehensive answers even on weekends
Stephan Bazhan
Stephan Bazhan
23:22 25 Jul 18
Got help from Taralee and Shyla. Great customer service. Felt valued
Berklee Raine Crockett
Berklee Raine Crockett
19:10 23 Jul 18
Really good people and really great service. Are willing to work around any problem that comes up. I really recommend this insurance company to everyone. Alex Tucker helped me and I appreciate it sooo much. Thanks again Alex
Nicole Abdullah
Nicole Abdullah
17:23 22 Jul 18
Absolutely amazing people skills! I worked with Courtney Camlin through email and she answered my questions quickly and thoroughly. She really cared about my questions and even what is going on in my life. Thank you so much Courtney! Nuera Insurance is a great company!
Macy Leigh
Macy Leigh
20:22 13 Jul 18
Great to deal with, fast and friendly service.
Bobbie McCormick
Bobbie McCormick
19:11 23 Jun 18
I simply got a quote and had an email that day letting me know if I needed help buying into my policy that they would be there! They were updating their site when I tried buying into the policy, but they called me right away when they found out I had problems! I spoke with Natasha who helped me make sure my quote was in place & had Courtney Camlin help me throughout my whole process and make sure I had everything I needed!! Amazing service 😁 Very happy.
Mikayla Marie Bridge
Mikayla Marie Bridge
20:08 19 Jun 18
Great service, phenomenal people skills, easy going and y’all really do care. Love it 😊
I had the privilege of being served by Taralee Tarasoff who helped me out off a jamb I placed myself out of ignorance. Without going into too much detail, I’d have had to pay for a years worth of auto insurance or give up on the idea till I came up with the money however she found me another way. Thanks Taralee! 😊 I hope you continue to have a fantastic year. You go girl!! Cheers 😁
Enoch Ade
Enoch Ade
05:03 17 Jun 18
Amazing customer service and the process was so simple/fast. Courtney Camlin is the representative I dealt with and I could not recommend her enough. She explained everything to me and ensured I understood all the details thoroughly. Courtney was so helpful and I look forward to recommending her to anyone and everyone who needs advice in this service.
Sophia Simmonds
Sophia Simmonds
21:11 12 Jun 18
Thank you so much Alex Tucker, for resolving my payment issue today in a quick and timely manner it was much appreciated .
D Scowcroft
Dariel Scowcroft
Dariel Scowcroft
19:27 06 Jun 18
Great help and explained things clearly
Nora Zanoon
Nora Zanoon
17:06 30 May 18
I talked to Alex Tucker today and she was awesome . She completely understood my situation and quoted me the best rate on auto insurance.She is an asset for your company.
Neetu Bachhal
Neetu Bachhal
18:48 27 May 18
The past week I have been in contact with Tara Tarasoff who has been nothing but helpful! She’s answered every question I have had and made sure that she could get me the best price for car insurance. 10/10 would recommend this company to everyone!
Cassandra Satz
Cassandra Satz
23:55 03 May 18
Thank you Alex Tucker for your best service.. As a student you understated my problem and give me best option and advice . thank you
Sandeep Saini
Sandeep Saini
15:52 29 Apr 18
Easy, custom and affordable Auto Insurance... Brittany Mundy helped me here, in Calgary without having to even speak over the phone. I received the best rate by a huge margin and still have full comprehensive coverage. My protection was immediate and she even emailed me temporary pinks. Plus I pay in easy monthly instalments. Highly recommended. I also use them for easy instant online Renters Insurance. I pay a few dollars a month and can change or cancel my policy online anytime.
Chris Muench
Chris Muench
08:30 04 Apr 18
Sarita Victoria
Sarita Victoria
00:45 29 Mar 18
My husband and I would like to give a shout out to Brittany! She did an amazing job helping us with our insurance needs. She got us a better deal then we ever expected to get! We highly recommend going to her. Great at what she does and a pleasure to work with.
Thank you !!!
Erin Richardson
Erin Richardson
17:29 14 Feb 18
Brittany Mundy has been so helpful and attentive. She was very helpful and continues to provide us with great service!
Brandy Tomlinson
Brandy Tomlinson
14:20 30 Jan 18
Great service and amazing communication. Thanks again Natasha pickett 🙂
Breanna Jane
Breanna Jane
17:54 23 Jan 18
Joined a year ago and I love the service! Natasha is the best! Before I even think of emailing her, she emails me right away to update me on both my policies. Love the service with Nuera!! And glad I got a representative that takes the time to truly help out!! Thank you so much 🙂
Miya H Osaji
Miya H Osaji
02:42 11 Jan 18