Here's what you need to do.
We should probably be your second call. First, call 911 if anyone is injured or if there is substantial damage occurring due to a fire, etc. This is really important. Don’t call us first. Once you are out of harms way, begin to collect all necessary information about your claim. You will need items such as:
- Date and time of the loss.
- Location of incident.
- If there is someone else involved, get their address, contact information, insurance company information and policy number.
- Police report.
Write everything down and don’t skip the details. We also suggest you snap some pictures, not for your Facebook page, but for us. Also, take the necessary steps to ensure no further loss or damage occurs.
Once you have collected as much information as possible, it's time to report your claim. You have a few options:
- Call your insurance company's 24/7 emergency claim number. This can be found on our website or on your policy.
- Submit your claim through your Nuera Account.
- Call a Nuera Live Advisor who is here to help report your claim.
If you haven't reported your accident or incident to the police at this time, please do so and remember to get a police report. And always make sure to prevent any further loss or damage from happening if this can be safely done.
Once your claim has been reported, an insurance adjuster will be in touch. They'll review all the nitty-gritty details of the claim, determine who is responsible for the loss (if applicable) and work with you to figure out exactly what happened. If at any time during this step you are unsatisfied, contact your Nuera Live Advisor and we'll be happy to help.
After all analysis is complete, your adjuster will provide you with the claim settlement details. The purpose of insurance is to put you in the same financial position you were in prior to the loss. That means you may be required to provide receipts, photos or a list of items that were lost, stolen or damaged. Your adjuster will provide you with payment (if applicable) at this stage.