Can I pay for my insurance monthly, by credit card?
Yes, you can choose to pay for your insurance monthly, and we offer payment by credit card or debit. You can manage your payment method through the online Nuera client portal.
Can I change my monthly payment date?
Yes, you can change the date by emailing, chatting or calling us. If you cannot make a payment, please email email@example.com using the email on your customer account. They will do their best to accommodate your request.
Can I switch my payment option?
Yes. If you are setup with monthly payments, you can switch to annual payments by contacting us. You can also change your payment method to a credit card, Visa Debit, or bank account by logging into your account and clicking 'Payments'.
Am I able to make a payment in an office by cash, cheque or debit?
No. All payments are taken directly from your credit card or bank account. We do not accept payments at our office.
I can’t make my payment, what can I do?
If you cannot make a payment, please email firstname.lastname@example.org using the email on your account. They will do their best to accommodate your request.
I cancelled my policy and it said a refund was due to me. When will I get this?
Refunds are processed 5 business days after the cancellation date. If you have forward-dated a cancellation, you won’t see any refunds until after that date.
I cancelled my policy and a payment still came out. What happened?
If you forward dated a cancellation, or cancelled your policy on the same day as your payment, your regularly scheduled payment will still come out. After the cancellation date has passed, we will calculate all money collected from you and refund any amounts owing within 5 business days.
Are there any additional fees for monthly payments?
We charge 5% finance charge for accounts on monthly pay. We always recommend choosing Annual Pay when able to avoid paying the 5% finance charge.
Do you charge any cancellation fees?
No, we don’t charge any cancellation fees for early cancellation. Our policies are pro-rated, which means you only pay for what you use. If you cancel early and you haven’t used up all the time you paid for, we will send you a refund.